About the job

Job summary

You’ve got well developed and comprehensive knowledge of M365, and plenty of management and leadership experience. You’re skilled at keeping fast-moving projects on track while bridging technology and no-technology capabilities. But now you’re ready for something different. You want an exciting new challenge and a career with genuine influence and importance. 

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.

Job description

Provide critical infrastructure support for the latest secure technologies

Join us in this vital role and you’ll provide the critical frontline support that our organisations, key government departments and 25,000 diplomats around the world rely on. Leading a small team of seven other engineers, you’ll carry out technical investigations relating to M365, and use all your knowledge of the latest secure technologies as you apply innovative solutions to fix any problems. We’ll also expect you to escalate service issues and provide appropriate recommendations that enable us to manage them.

Manage, coach and develop a frontline team of professionals

In addition to your technical responsibilities, you’ll manage, coach and develop your team, coordinating and prioritising their work while providing options and authoritative advice. Producing management information reports and commentaries on service performance will be additional key responsibilities, as will ensuring that team procedures, asset/configuration management information and other documentation is maintained accurately. We’ll also expect you to maintain your own professional development and expertise in the latest technologies and best practice.

Use all your technological skills as we defend the UK’s national security interests

With strong incident management, systems operation and problem solving skills, you’ll be capable of analysing, interrogating and evaluating data, and managing incidents and other problems. With Agile and ITIL Foundation level qualifications or relevant experience, you should have Microsoft role-based certification and practitioner level knowledge and experience of the products and tools you’ll use in this role.  We’ll expect you to have worked with the latest technologies in virtual and secure environments, and any experience of operating within ITIL3 environments or within the Government sector would be desirable. You’ll be leading a fast-paced team, so we’ll also expect you to be calm under pressure while working to tight deadlines.

Grow your career with full support

Working with us you’ll help keep people, information, and assets safe around the world. It’s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

All of our employees have to be security cleared before being appointed, so you’ll need to undergo a vetting process as part of your application. This role requires you to go through Security Check (SC) clearance in the first instance and will be expected to achieve Developed Vetting security clearance. This process can take some time, but the end result – an exciting and fulfilling career with FCDO Services. If you want to find out more about vetting and what we can offer you, please visit fcdoservicescareers.co.uk

Person specification

• Agile & ITIL Foundation level / relevant experience;
• Microsoft role-based certification – Associate, and relevant product certifications;
• Practitioner level knowledge and experience of products and tools;
• Substantial experience in relevant roles, including technologies in enterprise and virtual environments and of working within a secure environment;
• Experience of working in a high-pressured, fast-paced team

Benefits

Alongside your salary of £43,026, FCDO Services contributes £11,617 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Interviews will be conducted using a mixture of behaviours and Job Specific questions, presentation or Job Specific exercise.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.