About the job

Job summary

Are you proficient in the development of business capability and value?  Is your forte developing solutions to complex business problems?  If so, we can offer the opportunity to work on some of the biggest, most exciting and sophisticated organisational change portfolios.   

This is an exciting time to join the Transformation Directorate within HMRC’s Customer Compliance Group (CCG). We are looking to fill a post leading on the overarching business architecture and information architecture across the group respectively. 

Customer Compliance Group (CCG) is a business area that ensures that HMRC successfully collects the full and correct amount of money due from UK taxpayers, investigates offences against the tax system and takes action to identify and mitigate potential threats.  

The compliance work we carry out across CCG is vital in making sure HMRC is collecting the money that pays for the UK’s public services and providing targeted financial support. 

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

This is an opportunity to make a real difference to how HMRC compliance business services run in future.  Our work on delivering new service designs towards our target operating model will not only help make our services more effective and responsive to customers but will also ensure that we keep managing risks and collecting the taxes essential for the future operation of the NHS, Schools, Police and other public services.   

To this end you will be a leading source of business architecture expertise, developing wide ranging blueprints and artefacts across all aspects of the business, developing and maintaining effective relationships and networks with senior leaders and across the wider organisation.  

You will have the opportunity to actively develop your own professional experience and expertise, participate in & support the development of architecture communities within CCG, HMRC and across government, sharing and re-applying skills and knowledge and bringing in good practice. 

You will also become a member of the CCG Transformation Extended Leadership Team contributing more widely to corporate leadership challenges. 

Person specification

Responsibilities

• Support executive level work and management of the business architecture practice.
• Guide others in using appropriate business architectural tools and methods.
• Understand and apply business architectural principles, techniques, and tools to business scenarios.
• Create business architecture artefacts, including abstract representations of the organisation, knowing when to apply them.
• Develop standard and scalable models to collect, aggregate, or disaggregate complex information.

 Essential Criteria

• Demonstrable experience in developing key business/information architecture artefacts within a complex business environment. 

Desirable Criteria

• Relevant Business Architecture qualification [e.g. Certified TOGAF practitioner of similar].
• Comfortable engaging with senior stakeholders and able to deliver credible and coherent presentations to wide-ranging audiences. 

Benefits

You have a statutory entitlement to Annual Leave, made up of 148 hours (20 days) statutory basic Annual Leave, plus 59.2 hours (8 days) statutory additional leave (Public Holidays) per leave year, under the Working Time Regulations 1998.  This is equivalent to 207.2 hours (28 days) for those working full-time. All entitlements are pro rata for those working part-time.

In HMRC, we exceed the statutory entitlement by giving full-time colleagues more than 207.2 hours (28 days) leave per year. In HMRC your ‘leave allowance or entitlement’ is made up of:

• 185 hours (25 days) to 222 hours (30 days) (depending on qualifying service) Annual Leave (referred to as Annual Leave in this policy).
• Plus Public Holidays and Privilege Leave.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.

Application Process Details

As part of the application process you will be asked to complete: 

• A copy of your CV - in your job history please include details for the last 3 years. Give a brief summary of what you delivered and any key achievements in each role (max 150 words per role).
• A Personal Statement (max 750 words) demonstrating your suitability for the role against the Essential/ Desirable Criteria. 

Further details around what this will entail are listed on the application form.

If a large number of applications are received, we will do an initial sift on CV.

Interview Process Details

Candidates successful at application will then progress to the interview stage for a more in-depth discussion of your previous experience and professional competence in relation to the role profile. We will ask technical and strength based questions.

We will also ask you to prepare a short presentation. Details will be issued in advance of your interview.

Interviews will take place remotely via MS Teams.

Where candidates perform well in the selection process, but fall short of the required standard for G7, we may offer opportunities at a lower grade - SO. If this applies, you will be given more detail about potential roles at the lower grade after all vacancies for this campaign have been filled.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interview dates to be confirmed.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Eligibility

To check that you are eligible to apply, review this eligibility information.

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 

Locations 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 339232 & vacancy closing date 18/03/2024. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.