About the job

Job summary

INDEX sits at the heart of the intelligence assessment community, building innovative digital capabilities to ensure our national security assessments can maintain our technological and analytical edge. We are seeking a motivated, dynamic and capable individual to join a growing and ambitious INDEX team. Candidates should be passionate about developing and delivering digital solutions to meet user needs and digital transformation in government. We are looking for people with the right approach, experience and willingness to learn. The INDEX team fosters a culture of innovation, champions accessibility and promotes inclusion and diversity.

Job description

About the JIO

The Joint Intelligence Organisation (JIO) primarily supports the Joint Intelligence Committee (JIC), the National Security Council (NSC), the Prime Minister and other key decision-makers by providing authoritative, robust all-source intelligence assessment on a vast range of national security and foreign policy priorities.

You can read more about working for the JIO in the information pack attached at the bottom of this advert.

The Information and Data Exchange (INDEX) is a digital initiative sponsored by the Joint Intelligence Organisation (JIO). INDEX is a digital service which enables analysts to quickly find relevant, high quality government reporting (analysis and assessment) and publicly available material (open source). INDEX optimises advanced analytics and cloud technology to enable people working across HMG to quickly identify relevant, high-quality data and information from within and external to government. 

We are advertising for three digital roles to help grow the INDEX service. We are looking for people who are interested in using technology to improve services, but you don’t have to have specific digital experience. There will be opportunities to work with a range of stakeholders including government departments, the National Security community and industry partners. You will be working with INDEX users internally and across government departments to help users get the most out of the service. You will be empowered to identify and implement improvements to help scale the service, including through automation and use of data and metrics. There will be opportunities to gain experience in commercial and financial management, as well as security and risk management. You will be working as part of a multidisciplinary team, including user researchers, developers, and analysis teams across government. 

We are recruiting for three Digital Delivery Officers. Example responsibilities, which will be split across the successful candidates, include:

• User Engagement: Lead on engagement with a community of INDEX champion users. Build strong relationships with users and establish a feedback loop to improve the service and digital change approach. Build trust in the service to maintain INDEX’s reputation amongst users.
• Community Engagement & Comms: Support and promote adoption of the INDEX service within the analyst community through drafting and designing INDEX comms messages, such as newsletters and training materials. 
• Service Management: Manage queries and requests sent to the INDEX mailbox, including responding to issues and software bugs. Understand INDEX priorities and timelines, and manage customer expectations accordingly.
• Support scaling of the INDEX service: Onboard and support new government departments, enhance INDEX business processes, and maintain security and assurance standards
• Run demos and capture feedback: Design, plan and run meetings, demos and events with the user community across multiple departments. Capture feedback, requirements and promote adoption of the service.
• Support monitoring and evaluation: Use dashboards and metrics to communicate INDEX progress against our Objectives and Key Results. Draft updates on INDEX to seniors.
• Secretariat support: Maintain the delivery momentum of the INDEX team through secretariat support to INDEX working groups and governance boards, liaising with board members and the wider community to facilitate effective challenge and insight on INDEX priority areas.
• Continual service improvement: Identify and explore opportunities for improvement to the INDEX service, including through automation. Produce analysis and identify, prioritise and implement improvements and efficiencies, ensuring that the organisation derives maximum value from INDEX. 
• Support to commercial and finance management: Support supplier management, contract management, budget management and financial planning.
• You will be empowered to set up new initiatives, develop new relationships and try new ideas which are aligned with the INDEX vision.

This role is suitable for hybrid working in which an employee can work from home and attend the office as business requires. This is a voluntary, non-contractual arrangement and 70 Whitehall, London, will be your contractual place of work.

Person specification

Skills and Experience Required

We would welcome applications from those with experience across some or all of the following:

• Communication skills. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholders’ expectations and be flexible. You are capable of proactive and reactive communication. You can facilitate difficult discussions within the team or with diverse senior stakeholders. (Relevant skill level: practitioner).
• Maintaining delivery momentum. You can facilitate the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team. (Relevant skill level: practitioner).
• Stakeholder relationship management. You know how to identify important stakeholders, tailoring communication to their needs, and work with teams to build relationships while also meeting user needs. You have the ability to take opposing views to reach consensus. You understand how to work with stakeholders and contribute to improving these relationships, using evidence to explain decisions made.
• Ownership, initiative and problem management. You can understand and identify problems, analysing and helping to identify the appropriate solution. You can classify and prioritise problems, document their causes and implement remedies. You can take ownership of problems and proactively resolve problems, ensuring that solutions continue to meet business requirements. 
• Digital perspective. You understand how developments in data, technology and digital are changing user behaviour and the government landscape. You know about advances in technology and associated opportunities and challenges. (Relevant skill level: working).

We invest in up skilling our team members to enable them to thrive once they start working with us. As such, if you don’t quite match these desirable skills, don’t let it put you off applying as we will equip the successful candidate with them once you are in post.

Benefits

Alongside your salary of £38,250, Cabinet Office contributes £10,327 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process you will be asked to complete a name blank CV, 250 word Behavioural Statements and 500 word Personal Statement. Further details around what this will entail are listed on the application form.

Your Personal Statement must outline your experience relevant to the role, including where you can demonstrate meeting the criteria listed for this position (500 words).

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Working Together. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Selection Process

Candidates successful at the application stage will be invited to a formal interview and an assessment focused on the behaviours on the vacancy advert, this could either be face to face/online video interview. 

Further details will be shared to candidates if invited to proceed to this stage.

Sift and interview dates to be confirmed.

Please note that this role requires SC clearance, which would normally require 5 years’ UK residency in the past 5 years. This is not an absolute requirement but supplementary checks may be required where individuals have not lived in the UK for the required period. This may mean that your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible. Whilst this role can be undertaken with SC clearance, the successful candidate would be expected to undergo the DV clearance once in post. 

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

New entrants are expected to join on the minimum of the pay band.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Existing Civil Servants and applicants from accredited NDPBs are eligible to apply, but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. 

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.