About the job

Job summary

Domesday Book. Shakespeare’s will. Tweets from Downing Street. War time records. These are just some of the 13 million items held by The National Archives. We are the official archive and publisher for the UK government and guardians of over 1,000 years of iconic national documents.

IT Operations is a welcoming department of 35 staff made up of several multidisciplinary teams, focused on delivering services that make it possible for everyone to use up to-date, efficient technology services.

Job description

Full job description attached (see below).

Person specification

About the Role

This is a great opportunity to join a team that plays a key role in supporting the IT Operations department, to transform the way we deliver services, making a real difference to how the IT provision can be the enabler in the delivery of service.

Providing effective technical support to our customers and being part of project teams, supporting the design, implementation, and transition of new tools/technologies into business process.

With access to excellent learning resources, you will be equipped with the right training to support your continued growth.

About you

We are seeking someone motivated, enthusiastic, an articulate individual who is both confident working as part of a team and individually. You are delivery focused and strongly motivated to provide an excellent service. Someone with the right attitude and responsibility to communicate at all levels and with a keen interest in technology and helping people. We are very keen to see people with Workday experience.

About the Place

Located in a beautiful parkland setting by the River Thames, The National Archives is a great place to work and you’ll have access to a comprehensive benefit scheme including:

• The satisfaction that you can make a difference, building and supporting our capabilities and contributing to our overall aims
• A comprehensive benefits scheme including a generous pension scheme.
• On-site coffee shop, season ticket loads, on-site bar, gym and clubs
• 22 days annual leave, rising to 25 after the first year, and incrementally to 30 days after 6 years. (In addition 10.5 days public holidays and privilege each year)
• Excellent training and development opportunities and an agreed development plan
• Working in a friendly and supportive environment
• An opportunity to use and learn a wide range of skills/technologies

This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. This role requires on site presence and is not suitable for home working.

We would particularly like to encourage applicants from backgrounds currently underrepresented in archives, including those who identify as Lesbian Gay Bisexual Transgender (LGBT+), from Black, Asian and minority ethnic cultural backgrounds, those who are neurodivergent, and those with hidden or visible disabilities.

How to apply:

If you are an internal applicant: please do not use the link on this page. Please apply via your employee Workday account.

If you are an external applicant: to submit your application please click the 'Apply at advertiser's site' button on this page. 

You will be asked to provide details of your work experience and write a personal statement. In your personal statement please explain, using examples, how you meet each of the three criteria given below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.

Essential criteria for personal statement:

• An understanding of ICT and working in an IT environment with a good working knowledge of Microsoft products

• Applying critical thinking and problem-solving skills and the ability to troubleshoot and solve problems logically and independently using techniques to identify root cause

• Excellent interpersonal skills and strong customer focus to build effective working relationships with customers and to communicate technical issues clearly and concisely

Applicants will be assessed on the three criteria given above in the first round of short informal interviews. Candidates invited to the second round of interviews, will be assessed against the full criteria given below.

SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances.

Essential criteria:

• An understanding of ICT and working in an IT environment with a good working knowledge of Microsoft products

• Experience, knowledge or qualifications in managing network infrastructure, Microsoft Windows server, cloud and VoIP technologies.  A general understanding or experience of Web and other technologies and a strong desire to learn and build a career in IT support

• Attention to detail that will support the ability to track, log and correct information to protect assets and components

• Applying critical thinking and problem-solving skills and the ability to troubleshoot and solve problems logically and independently using techniques to identify root cause

• Working within an ITIL framework with a good understanding of the ITIL Service Operations methodology

• Develop processes efficiency, support specific activities to improve development processes and spot or identify obvious deficiencies

• Excellent interpersonal skills and strong customer focus to build effective working relationships with customers and to communicate technical issues clearly and concisely, expressing ideas effectively and with confidence, both verbal and in writing

• Ability to work as part of a team and to meet individual and team objectives at all levels of the organisation

Desirable criteria:

• Experience of working on an IT service desk in a busy, demanding environment

• Experience of negotiating with 3rd party suppliers

• ITIL foundation certificate or specialist ITIL qualification

• Workday experience

Benefits

Alongside your salary of £28,006, The National Archives contributes £7,561 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Reasonable adjustments:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact The National Archives via careers@nationalarchives.gov.uk as soon as possible before the closing date to discuss your needs
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.