About the job

Job summary

The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent, and delivering some of the most technically complex programmes in defence.

Here you’ll find a community to belong to – whether that’s alongside project teams with a shared vision or as part of an employee network of like-minded individuals. We believe that, by celebrating different backgrounds and perspectives, together we’ll achieve the extraordinary.

Discover more about our work:

We offer 25+ days’ holiday, flexible and hybrid working, enhanced parental leave schemes, shopping discounts, and an exceptional employer pension contribution of around 27%, to help work for you.

Job description

Are you looking to start or build your career in the IT sector? The SDA (Submarine Delivery Agency) are currently recruiting for an IT Service Desk Administrator to join our forward thinking and progressive team of around 24 based in Bristol giving you a fantastic chance to form an integral part of our IM&IT (Information Management & Information Technology) function. You will also have the exciting opportunity to travel to other UK wide MoD sites as well as the USA and costs for this would be subsidised. 

In return, this entry level role could be the perfect opportunity to start your career in both the IT industry and the Civil Service, providing you with the opportunity to gain experience in 1st and 2nd line technical support, a mix of Business-As-Usual and IT Project-based duties, and exposure to the broader Information Management & Technology function. You will also benefit from a range of training and development opportunities over the course of your career with the Civil Service, including in-house and industry standard courses and certifications. 

For security reasons this role is open to sole UK nationals only. A ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country. We’re unable to offer visa sponsorship.

This role requires you to have lived in the UK for the last 10 years and obtain Developed Vetting (DV) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you have been recruited for. If it isn’t obtained or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining DV security clearance can be a lengthy process. You’ll join us once Security Check (SC) clearance is obtained, and then the more enhanced DV checks will continue after you’ve started your employment. If SC clearance isn’t obtained within 12 months, we reserve the right to withdraw any conditional offer made.

Due to the nature of this role, you will be required on site a minimum of 4 days per week.

Whilst on the Abbey Wood site, you’ll experience our impressive range of on-site facilities including a restaurant and coffee bistros and free parking. Our sports facilities include a fully equipped gym and sports hall with bookable classes, as well as a squash court, tennis courts and a football pitch.

What you’ll be doing

• Deliver Service desk support activity, gathering customer Information to identify the reason for the call.
• Assess Customer software or hardware issues and attempt resolution or escalate where appropriate, to agreed service standards.
• Action permission requests, asset management, account services, basic information workspace administration.
• Provide technical advice and guidance to Customers.
• Perform initial front-line support to customers across the SDA.
• Regularly share knowledge of common issues and working collaboratively with 2nd Line Support on how to resolve them.

Person specification

To be successful with your application, you'll need to show that you meet the following essential criteria:

• Proficient in the use of IT - Microsoft products or similar.

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Service Delivery and Operations (2) – Awareness
• Change and Transformation – Awareness
• Working Together – CSBC 2
• Communicating and Influencing – CSBC 2

Benefits

Alongside your salary of £23,500, Ministry of Defence contributes £6,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Your application will go through the following stages of assessment:

1. Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.

2. Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills

Please follow our guidance on CV writing for best chance of success.

3. Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.

Feedback will only be provided if you attend an interview.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.