About the job

Job summary

Job title – IT Service Continuity Manager

Profession - Service Management

Directorate – Technology

Full Time equivalent - 37.5 hours

No of Roles – 1

Contract Type – Permanent

Location – Hybrid

UKHSA operates a hybrid working model where business needs allow.  This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours ( 3 days a week pro rata, (averaged over a month) working at one of UKHSA's locations (Birmingham, Leeds, Liverpool, and London).  Specialist or regional roles will be based at the appropriate UKHSA site. For certain roles, some additional flexibility may be possible, which will be agreed upon with the hiring manager based on individual requirements and business needs.

Working Pattern – Full Time / Flexible Working / Hybrid Working

Grade & Salary – Grade 7. National banding -£51,824- £61,414 per annum. Outer London -£53,812- £63,252 per annum. Inner London - £55,799- £65,089 per annum.

New entrants to the Civil Service are expected to start on the minimum of the pay band.

The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&C’s are found https://www.ukhsa.reed.com/.

Closing Date – 10/03/2024. 23:55pm. Unfortunately, late applications will not be considered

Interview Date – W/C 25/03/2024 Please note, these dates are subject to change.

Job description

An opportunity has arisen for an IT Service Continuity Manager working within the Technology Services area of UKHSA

The ITSCM will be responsible for establishing and maintaining the Service Continuity strategy and plans for infrastructure and core business services. The role is critical to the smooth running and maturity of the organisation. The role will be front and centre of establishing plans that can be leaned into during a major disruption.

As the IT Service Continuity Manager for the entire agency, you will be enterprising in your approach in supporting the wider business in their understanding of Business Impact Analysis (BIA’s) and will work closely in steering stakeholders in establishing recovery time objectives (RTO’s) and recovery point objectives (RPO’s). This baselining of information will then feed into steering the business to establish procedures and plans for service recovery.

The role will work closely with a selected managed service vendor, who provide expertise on a number of ITSM disciplines and who also run the IT Service Desk function.  The role has no direct reports and will work as part of a small, skilled, client-side team.

The nature of EPRR means there can often be changes to industry regulations and standards and hence this role will be expected to ensure Tech function remains clients, working authentically with management and auditors.

UKHSA is evolving at a rapid pace and the ITSCM will be part of that team maturing the Service and Business Continuity principles.

Overview Of Job

• Act as the principal point of contact on ITSCM topics for the whole of UKHSA by building relationships with all stakeholders.
• Lead the ITSCM community to ensure successful delivery of targets by:
• Actively push and follow-up initiatives pertaining to the automation/efficiency of activities and agility.
• Work in close collaboration with Major Incident Management teams and Business Continuity Management teams
• Support new projects/initiatives pertaining to IT continuity
• The post will be making recommendations to EPRR and Business Continuity Teams round incident response procedures and Command & Control approaches, including escalation protocol and communication mechanism
• Evaluate and scoring existing and potential vendors and service providers to assess their BCPs and testing mechanisms and where necessary, advising Procurement and Product Managers of any concerns or commendations
• There is an expectation that the role will work across business functions to input into strategic planning and priority setting, and relevant capital investments that are required to mature business continuity planning
• Options appraisal thought leadership around backup and recovery principles, cloud hosting services, and data management

 

 

Main Duties of the Job

Candidates must have a strong track record of performing in a Service Continuity role, ideally within a Public Sector environment and to ITIL principles.

• Responsible for providing minimum agreed service levels in cases of disaster, by reducing the risk to an acceptable level and planning for the recovery of IT services.
• Responsible for production of agreed Business Continuity plans and remedial action for Service Continuity
• Responsible for Management of risks that could seriously impact IT services and mitigate with Service Continuity planning.
• Maintaining service availability and performance at the highest possible levels before, during, and after incidents
• Planning for incident prevention, prediction, and management
• Establish effective, standardized processes for incident management, to enable service continuity.
• Provision of Service continuity management in line with ITIL practice
• Providing SME advice during the service transition/acceptance into service of new services
• Experience in planning and conducting regular testing (including desktop exercises) and training
• Whereas the role has no direct reports, there will a need for leadership in that the individual will lead and guide teams during crisis situations and to steer terms around executing business continuity plans
• Expertise in vendor engagement and service providers and their commitment to continuity maturity
• Highly skilled in influencing stakeholders, within Technology and outside Technology, on the criticality of established Command and Control and Incident Response Plans
• Awareness of the principles of the Civil Contingencies Act and how that governs the nature of the IT Service Continuity maturity

Person specification

Essential Criteria

 

For this role you must have IT Service Continuity Management experience. This role requires an individual who has a proven track record in delivery in a similar role.

• Direct experience, relevant qualifications, and skills, in IT Service Continuity Management
• Experience in developing Business Continuity plans, including IT Service Continuity Plans
• Experienced in stakeholder engagement and communication, at all levels
• Excellent written and verbal communication skills
• Attention to detail
• Awareness of EPRR and relevant IRP principles
• Ideally experience in working in a ITIL environment
• Presentation and workshop delivery experience

Desirable Criteria

• ITIL Foundation Certificate (minimum) desirable

 

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

 

Benefits

Alongside your salary of £51,824, UK Health Security Agency contributes £13,992 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience.

 

 

Stage 1: Application & Sift
As part of the application process, you will be asked to provide a Statement of Suitability in no more than 1000 words providing examples of how you meet the essential criteria. It should also detail what you and your experience can bring to the role.

This part of the selection process should outline how you consider your skills, experience, and achievements, and provide evidence of your suitability for the role, with particular reference to the essential criteria outlined.

You will also be asked to provide information within the ‘Employer/ Activity history’ section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in sifting process and will be scored

If you are successful at this stage, you will progress to interview

 

Stage 2: Panel Interview

All applicants that progress to interview will be assessed on behaviours / experience / technical / ability through Success Profiles.

When assessing strengths, we want to find out whether you and the job role are a good fit. We will look at what you enjoy doing and what you do well and often. By ensuring that the role is the right fit for you, you are more likely to enjoy it and perform well.

The Behaviours tested during the interview stage will be:

Seeing the Big Picture        

Changing and Improving    

Managing a Quality Service

Communicating and Influencing   

Working Together   

    

 

Benefits

 

• Alongside your salary of £51, 824, UK Health Security Agency contributes £13,992 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• Range of health and wellbeing support

 

Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.

 

Reserve List:

Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.

If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.

 

DBS - People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.

 

This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found at https://www.gov.uk/government/publications/nationality-rules This job is broadly open to the following groups:

• UK nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the Republic of Ireland
• Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Government baseline personnel security standard

It’s important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:

• life sentences
• arson
• sexual offences
• hate and terror offences

Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role

Complaint process:

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints1@ukhsa.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

 

 

Contact Details – Sophie.Rigney@reed.com

 

 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.