About the job

Job summary

This role will be based in Old Admiralty Building, London. You will be required to attend the office five days a week (Monday to Friday) and may occasionally be required to travel to other DBT Offices.  

About us  

The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country.  

Job description

We are expanding our DDaT team to keep up with the rapidly changing world. This role reports to the IT Operations Service Stability Engineer (SSE), providing the direct link between DBT and its supply partners to ensure that our interests are actioned as we require and that we maintain control. This ensures that stakeholders are kept informed of major incidents and problems threatening the DBT estate.   As an IT Operations Technical Engineer, you will be working closely with the SSE along with the rest of DDaT to provide IT services to allow DBT to deliver technical projects.   

About you   

You will be required to have, or develop at pace, an understanding of the DBT infrastructure, IT Operational Services (AV and Support Services), Security and User Support Services. You will need to be able to take instructions, demonstrate a self-motivated approach, and effectively communicate with users at all levels.    

Main responsibilities    

You will be:  

• Working independently and as part of a team with minimal supervision.  
• Assisting the SSE to troubleshoot and identify incidents.  
• Working with relevant teams to resolve emerging and recurring problems.  
• Helping to manage problems through to resolution.  
• Gap filling areas in IT Operations Services where technical skills are required to maintain IT Operational Services.  
• Assisting in IT Operations projects.  
• Assisting and providing support to IT Operations Services teammates.  
• A Technical engineer across IT Operation services for escalations  

Person specification

It is essential that you have:     

• Continual service improvement. You can analyse current processes and identify and implement opportunities to optimise them. Be part of a team that delivers service improvements. You can help to evaluate and establish requirements for the implementation of changes by setting policy and standards. 
• Incident management. Assist with the investigation and resolution of incidents. 
• Ownership and initiative. You can take accountability for issues that occur and be proactive in searching for potential problems. You can achieve excellent user outcomes. 
• Problem management. Help team to investigate, resolve and anticipate problems. You can co-ordinate with the team to investigate problems, implement solutions and take preventive measures. 
• Technical knowledge. Good grasp of networking, cloud, project management and security concepts to help with project delivery. Good to have administration experience of Workspace One. 
• Experience. Strong technical experience in Windows, Macs, Virtual platforms and mobile devices 

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

As part of the application process you will be asked to upload a two-page CV and complete a 750 personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer.   

 Sift will be from week commencing: Monday 20th May

 Interviews will be from week commencing: Monday 3rd June 

Please note these dates are indicative and may be subject to change. 

If there is a high volume of applications, we will sift looking at your CV only. You may then be progressed to full sift or straight to interview.    

How we interview   

At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework.    

Technical Skills  

• Continual service improvement 
• Incident management 
• Ownership and initiative 
• Technical understanding 

 Behaviours   

• Communicating and Influencing  
• Working Together  
• Delivering at Pace 

How we offer  

Offers may be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.    

This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.  

 Checks will also be made against:  

• departmental or company records (personnel files, staff reports, sick leave reports and security records)  
• UK criminal records covering both spent and unspent criminal records  
• your credit and financial history with a credit reference agency  
• security services record  
• location details    

 More about us  

This role can only be worked from within the UK, not overseas. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.  You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.  Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!         

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.