About the job

Job summary

The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It will provide corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).

Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.

Our Inclusive Environment

We are building an inclusive culture to make the Department a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.

We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive.

We actively welcome applications from anyone who shares our commitment to inclusion. We will fully support candidates with a disability or long-term condition who require adjustments in our recruitment process.

Find Out More

We regularly run events where you can find out more about the department and tips for the application process. You can sign up for upcoming events here: https://www.tickettailor.com/events/departmentforenergysecurityandnetzero?

You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/

Job description

We are looking for a customer-focused person to join our small and friendly Telecoms team in the Service Management discipline within ICS Digital. We provide IT services to over 12,000 in ICS, Department for Energy Security and Net Zero, Department for Science, Innovation and Technology, and Department for Business and Trade.

The successful candidate will deliver services to our users, resolve incidents and roaming enquiries, and assisting with new mobile provisioning service requests. We’re looking for someone who is IT-minded, has analytical skills, and is customer-focused.

There will be sharing of responsibilities to provide business as usual cover for colleagues’ absences, such as participating in the Joiners, Movers and Leavers accounts process, and submitting requests to the supplier.

The team engages frequently with Ministers and other government departments, so the successful candidate should have very good stakeholder management skills. There will be an opportunity to shape the new requirements for our phone contract ending in 2024. 

We offer a range of L&D opportunities and will support you in becoming fully qualified ITIL v4 practitioner.

Asset and configuration management

Management of mobile phones, and monitoring of costs. Analysis usage patterns and identifying instances of inappropriate use. Management of service to recover inactive devices and numbers, and emergency mobile service for ministers. 

Continual Service Improvement

Initiating and proposing actions to improve the service and the customer experience, and working with the mobile telephony supplier in optimising data for efficient invoicing.

Incident Management

Managing fault tickets through an IT portal, engaging with the customer to understand issues and liaising with the mobile supplier’s engagement team.
 
Stakeholder Relationship Management

Working with other government departments and senior stakeholders as well as external suppliers, and supporting mobile phone migrations.

Person specification

Skills and experience

Essential Criteria

• Excellent attention to detail when using data sets, like such as our central record of mobile phones or invoices that need to be analysed and cross-charging applied.
• A calm and thorough manner when diagnosing the cause of mobile phone incidents and when dealing with issues require quick resolution.
• Stakeholder management skills, for example, when interacting with Ministers and other senior officials. 

Desirable Criteria

• Verbal and written communication skills, including representing the Department in meetings with external suppliers, other government departments, and user communities.
• A good understanding or very strong interest in mobile phone operating system settings, the role of SIMs/eSIMs and ideally, an understanding of mobile phone tariff configuration options, as these aspects will form a large part of issue resolution.
• ITIL v4 certified to a minimum of foundation and be prepared to become fully practitioner-qualified. 
  

It is unusual that all candidates will meet all the desirable criteria. If your skills and experience look slightly different from what we have identified and you think you can bring value to the IT Manager role and the team, we strongly encourage you to apply. We'd love to hear from you!

Benefits

Alongside your salary of £34,410, Department for Energy Security & Net Zero contributes £9,290 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete a CV and personal statement.

Further details around what this will entail are listed on the application form.

Please use your personal statement (in no more than 1000 words) to explain how you manage work that requires attention to detail, how you work closely with colleagues, users, or suppliers to achieve results and how do you identify and drive positive change to processes/operations.

Applications will be sifted on CV and personal statement.

In the event of a large number of applicants, applications will be sifted on the personal statement.

Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The interview will consist of behaviours and strength based questions.

Sift and interview dates

Expected Timeline subject to change

Sift dates: w/c 04/03/2024

Interview dates: w/c 18/03/2024

Interview Location: MS Teams.

Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Further Information

Reasonable Adjustment

We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.

We fully support adjustments throughout our recruitment process and we encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.

We do not have an exhaustive list of adjustments that we support but just some examples include additional time to complete your application form, behaviour questions up to 72 hours prior to interview and having extra time at interview. 

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to the Department for Energy, Security and Net Zero  from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility https://www.childcarechoices.gov.uk

DESNZ does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home). 

DESNZ cannot offer Visa sponsorship to candidates through this campaign.

DESNZ holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.