About the job

Job summary

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. Whilst HMRC is primarily known for the collection of taxes and other financial concerns, HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations. FIS is home to a wide range of people with a variety of skills and professional backgrounds – including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery support teams to name but a few. 

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

It is an exciting time to join FIS Investigation Services as we approach a new financial year with lots of challenges and complex operations to support. The role requires someone who is driven, embraces change and the opportunity to lead others through time sensitive tasks amongst competing priorities. Investigation services underpin the work done by Investigators in both the Civil and Criminal world of fraud, requiring the ability to not only manage the flow of work into the team, but also be integral in the engagement with all of our customers. Investigation work in Dover is often dynamic and requires someone who is willing to be flexible and able to embrace change. 

Investigation services teams work nationally together to ensure we bring in as much money for the public purse, helping to support all of those services we all rely on, and you will therefore be a part of a nationwide family who support each other. 

As a Hub Officer you will be responsible for the tasks listed below and may also be asked to line manage some colleagues. Training will be provided and opportunities to be involved in nationwide projects or working groups will also be available. 

Responsibilities

• Interrogating departmental systems, preparing standard intelligence packs and standardising and interpreting data. 
• Procurement of essential items and management of associated budgets. 
• Developing professional stakeholder relationships with investigators to support planning and delivery. 
• Managing property and vehicles, as part of which you may be required to drive an official vehicle for reasons such as return of evidence, property retrieval or for vehicle maintenance / repairs. 

As a leader within the hub, you will additionally:  

• Manage work allocations to ensure high quality, timely, delivery of essential services to support FIS investigations. 
• Ensure that tasks undertaken are of the highest standard through quality assurance processes.

Person specification

• Deliver high quality, professional and accessible services, anticipating the needs of our investigations by. 
• Performing tasks suitable to the Officer grade, in line with the guidance provided.
• Contributing to a supportive culture, that can realise the operational potential of your team to deliver against the Investigation Services SLAs and KPI’s. 
• Identifying, through conversations and outcomes of quality assurance processes, a need for skill and/or capabilities development and ensure these are communicated to your Investigation Hub Team Leader (HO).
• Where required by guidance, performing the necessary task assurance to ensure the tasking output is fit for purpose and to the required standard. 
• Showing good judgement and decision-making skills, with the ability to work on your own initiative. 
• Developing a professional relationship with local investigators and case teams. 
• Working collaboratively with colleagues across FIS to build skills, capabilities, share best practice and deliver business objectives. 
• Ensuring all duties are performed in line with the Investigation Services Blueprint.

Essential Criteria

• Strong interpersonal skills, with the ability to clearly communicate and provide inclusive leadership. 
• An ability to pay particular attention to detail, to support and assure the work of others.
• Strong organisational skills, including an ability to be self-starting; work effectively and remain professional and work to deadlines. 
• The ability to prioritise and multi-task, ensuring service delivery to your customers. 
• Applicants must have a good working knowledge of Microsoft Office O365 products, including Word and Excel. 
• New recruits must hold a full UK Driving Licence and be willing and able to drive for business need.
• Must hold Security clearance at SC Level or you must obtain the clearance if your application is successful, prior to take up of duty.

Desirable Criteria 

• A knowledge of the key elements underpinning civil and/or criminal tax fraud investigations.
• Strong written communication skills.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Application & Selection Process Details

This vacancy is using Success Profiles and will assess your Behaviours, Strengths, and Experience. 
 
As part of the application process, you will be asked to complete a name blind CV, outlining previous relevant experience. Your CV is for information purposes only and will not be scored. 
 
A Personal Statement (maximum 500 words), outlining how you meet the essential criteria detailed above and what you can bring to the role.

A sift will be undertaken on your personal statement against how you meet the essential criteria with successful candidates being invited to interview.  

During the panel interview, you will be asked Experience, Strengths and Behaviours based questions (how you meet the essential criteria) which will demonstrate the things you do well and/or are motivated by. 

A panel interview following the Success Profiles Framework used for all Civil Service recruitment, comprising the following:  

Behaviours

• Managing a quality service 
• Working Together 
• Delivering at Pace

If interviews are required, they will be conducted over Teams. 

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interview dates to be confirmed. 

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 

Locations 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks 

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 336816 & vacancy closing date 07/01/2024. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.