About the job

Job summary

Are you driven by a passion for internal communication and employee engagement? An exciting opportunity awaits you at Ofgem, the energy regulator for Great Britain. We are in search of a dedicated and proactive Internal Communications Manager to join our dynamic Communications team. 

As an integral part of our organisation, you will focus on supporting internal communication efforts within specific policy areas. Your role will involve close collaboration with stakeholders to develop targeted communication plans, ensuring consistent messaging to keep our employees informed, engaged, and connected. 

The role involves contributing to effective internal communication within key areas of Ofgem. You will work closely with stakeholders across the organisation, understanding their objectives, challenges, and initiatives. Leveraging your communication skills and creativity, you will develop and execute tailored internal communication plans to engage employees, promote understanding, and foster alignment within specific focus areas. 

Through your work, you play a crucial role in helping Ofgem fulfil its key purpose of protecting the interests of current and future energy consumers, helping lower bills, improve service quality, and address climate change. 

To thrive in this role, you should bring experience in developing and delivering internal communication strategies, channels, and campaigns. Your excellent written and verbal communication skills, along with strong stakeholder management abilities, will be key assets. A proactive and collaborative approach is essential, as is a passion for internal communication and employee engagement, coupled with a keen interest in the energy sector. 

As part of your responsibilities, you will implement our internal communications and engagement strategy, delivering high-quality, creative, and engaging campaigns. Additionally, you will play a pivotal role in setting communication standards, coaching colleagues, organising key staff events, and ensuring consistent messaging across internal communication materials. 

Your key outputs will encompass internal communications and engagement strategies, intranet content, and the organisation of internal events. Key to the role will be building relationships across the organisation, particularly with senior leaders in the Communications team and the intranet editors throughout Ofgem. 

If you are ready to make a significant impact in internal communication within the energy sector and contribute to the betterment of energy consumers, we encourage you to apply. Join Ofgem and be a part of a dynamic team committed to positive change and innovation in the energy regulatory landscape. 

Job description

Are you passionate about internal communication and employee engagement? Do you want to work for an organisation that is committed to protecting the interest of current and future energy consumers? If so, we have an exciting opportunity for you. 

 

We are looking for a dedicated and proactive Internal Communications Manager to join our Communications team at Ofgem, the energy regulator for Great Britain. As an Internal Communications Manager, you will play a vital role in supporting internal communication efforts within Corporate Services. You will collaborate closely with stakeholders, develop targeted communication plans, and ensure consistent messaging to keep our employees informed, engaged, and connected. 

 

As an Internal Communications Manager, you will have a unique opportunity to contribute to the effective internal communication within key areas of our organisation. You will work closely with stakeholders across Ofgem to understand their objectives, challenges, and initiatives. Leveraging your communication skills and creativity, you will develop and execute tailored internal communication plans that engage employees, promote understanding, and foster alignment within these specific areas. 

 

Through your work, you will help us achieve our key purpose of protecting the interest of current and future energy consumers. Everything we do helps consumers by lowering bills, improving service quality and tackling climate change. You will also support our organisational change objectives through a timely and high-quality internal comms and engagement campaign, so that Ofgem is a dynamic and world-leading regulator that is pro-consumer and primed for the changes we’re already seeing in energy. 

 

To be successful in this role, you will need to have: 

• Experience in developing and delivering internal communication strategies, channels and campaigns 
• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences and channels 
• Strong stakeholder management skills, with the ability to build trust and influence at all levels 
• A proactive and collaborative approach, with the ability to work effectively in a fast-paced environment 
• A passion for internal communication and employee engagement, with a keen interest in the energy sector 

 

Operate a Flexible Resourcing model. Longer term, you may have the opportunity to work flexibly across Ofgem supporting on a range of projects or may have a longer deployment within a team where you have in-demand specialist skills, knowledge, and expertise. 

Person specification

Key Responsibilities 

• Implementing our internal communications and engagement strategy, by delivering high-quality, creative and engaging campaigns. This will involve organising, drafting and/or publishing content for key channels such as Ofgem’s intranet (news articles, video, etc), all-staff events with senior leaders, other internal events/seminars, weekly newsletters and office-based digital screens. 
• Developing stand-alone communications strategies and campaign plans for discrete work areas as needed. 
• Reviewing and where necessary re-developing our internal communications and engagement infrastructure (tools, channels and processes) in the context of hybrid home/office working. 
• Setting standards and coaching Ofgem colleagues on their communication style/tone, and on how to engage and build dialogue with staff using multiple comms channels. 
• Organising key staff events, such as all-staff conferences (digital and in-person), liaising with senior leaders, contractors and a wider network of stakeholders and volunteers as needed. 
• Creating compelling and informative content for various communication channels, including newsletters, intranet articles, and email communications. 
• Ensuring consistent messaging and tone across internal communication materials, aligning them with the overall organisational communication strategy. 
• Monitoring and evaluating the effectiveness of internal communication initiatives, making recommendations for improvement and optimisation. 

Essential Criteria

• First rate written and verbal communication skills, with the ability to create engaging and consistent content for different communication channels and audiences [Lead] 
• Ability to develop and implement communication strategies and campaign plans, to achieve challenging communications objectives  
• Experience in successfully designing, organising and coordinating large-scale corporate and/or engagement events 
• Experience of meeting the needs of multiple stakeholders within a complex organisation, including senior leaders, using diplomacy and tact combined with the ability to push back when necessary 
• Knowledge of communication best practices and strategies. 

Desirable Criteria 

• Experience with content creation for various communication channels, such as newsletters, intranet, and email communications. 
• Understanding of measurement and evaluation techniques for assessing the effectiveness of internal communication initiatives. 

Benefits

Alongside your salary of £32,498, OFGEM contributes £8,774 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.  

 

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.