About the job

Job summary

Working as part of the IT Directorate, the Enterprise Systems team ensures effective operation, administration and maintenance of RBG Kew’s business-related systems on a daily basis providing almost 365 cover. The Support Analyst provides day-to-day support to User Groups across Kew as well as playing an integral part in the support of the back-end systems that underpin all the organisation's IT needs.

Job description

 Accountabilities:

- Design, develop, and maintain system integrations across various IT Applications examples being Microsoft Dynamics F&O, Dynamics CE, Adobe Commerce (Magento), and visitor ticketing platforms using tools such as Azure Logic Apps, SSIS and other integration tools/languages.

- Engage with stakeholders, Project Managers and Senior Managers to capture requirements and convert them into effective technical specifications and integration solutions.

- Management of integration projects, from initial design through to deployment and ongoing maintenance, ensuring alignment with business objectives and IT standards.

- Document all integration procedures and configurations to maintain high levels of transparency and facilitate knowledge sharing within the team.

- Implement and advocate for best practices in security, DevOps, and CI/CD within the integration landscape.

- Monitor and troubleshoot integrations, actively working to improve performance, reliability, and scalability. 

Person specification

Essential:

- Bachelor’s degree or equivalent experience in computer science, Information Systems, or related field.

- Proven experience in developing and managing integrations using Azure Integration Services, SSIS, or similar platforms

 - Strong understanding of integration patterns, protocols, and standards (e.g., REST, SOAP, JSON, XML, etc.).

 - Experience with integrating ERP, CRM, HR, and Finance Systems.

- Certifications related to Integration platforms and languages.

 - Previous industry experience working in an Integration related role.

 - Demonstrable background in data architecture and data integration patterns. 

 

Interviews will take place in person at RBG Kew. 

Whilst this role is primarily based at Kew, it is a hybrid role where the successful candidate will be required to be on-site 5 days per week for an initial period of one month and thereafter 2/3 days per week or as the business and role requires.

Benefits

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

Things you need to know

Selection process details

If you are interested in this position, please visit the provided link and submit your application.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.