About the job

Job summary

This position is based nationally

Job description

Infrastructure Engineer

Location: National*

Closing Date: Tuesday 4th June

Interviews: w/c 17th June

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £39,868 - £51,675 (which may include an allowance of up to £11,807). London: £45,824 - £56,050 (which may include an allowance of up to £10,226).

Working pattern: Full time, Part time, Job Share, Flexible Working

Contract Type: Permanent

Vacancy number: 87317

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for Infrastructure Engineers to be part of our warm and collaborative End User Compute Services (EUCS) team.  The EUCS Team design, deliver and support the core infrastructure and systems that enable End User Compute Services and line of business applications for over 100,000 Ministry of Justice users across over 800 locations.

This role aligns against Infrastructure Engineer from the Government Digital and Data Framework.

These are exciting times at Justice Digital. We have a clear vision - to develop a digitally enabled justice system that works simply for its users - and we’re looking for enthusiastic, talented people to help us achieve it.

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Work collaboratively within a team of Engineers, promoting a culture of best practices and striving to achieve team goals.

• Support the design, build and operation of modern user-centric End User Computing (EUC) solutions, focusing on the macOS estate, and services that enable the Ministry of Justice to deliver services across the UK.

• Work with key suppliers to assist in managing EUC infrastructure in various environments, such as cloud, data centres, and organisational sites.

• Demonstrate and apply a good understanding of the latest standards and practices relevant to the role.

• Utilise scripting tools or automation solutions to streamline manual processes and improve efficiency and security.

• Own problems, proactively initiate and monitor actions to investigate patterns, trends and to resolve any blockages.

• Collaborate effectively with other areas of EUCS and Justice Digital, contributing to shared goals and the delivery of integrated solutions.

• Communicate with end users to provide timely and accurate information and status updates.

• Present recommendations for resolving ticket requests and exercise some independent judgement while developing understanding of the process, policies and risk controls.

• Collaborate and consult with peers, colleagues and managers to resolve issues.

The Infrastructure Engineer will work collaboratively with:

• Lead and Senior Engineers

• Technical Architecture and Service Operations teams

• 3rd party Service Managers, Project and Technical leads

• Senior Operations Managers within the EUC team

• Key MOJ stakeholders

We are recruiting several Infrastructure Engineers, spanning both out Windows and macOS estates, that are responsible for various aspects of EUCS. If you have experience in one or more of the following capabilities and are interested in joining us you should please indicate your area of expertise in your application

• Device Management: Managing and configuring hardware devices, ensuring they meet organisational standards. Using MDM suites such as Microsoft Intune/Jamf to manage endpoints in a large-scale enterprise environment.

• Microsoft Intune: Knowledge of Microsoft Intune for managing devices, applications, Conditional Access and security policies.

• Windows System Administration: Experience with Windows operating systems, including installation, configuration, and troubleshooting.

• macOS System Administration. Experience with macOS within the enterprise and helping to troubleshoot operating system issues.

• Release Management: Understanding of release management processes to ensure smooth deployment of software updates and patches.

• Operating System Updates: Familiarity with managing and deploying Windows updates/macOS updates and security patches to maintain system integrity using Intune and Update for Business.

• Scripting: Ability to write scripts (e.g., PowerShell, BASH) to automate repetitive tasks, including deployment, updates and remediations.

Please note, you will be required to take part in an on-call rota, sharing the responsibility of providing out of hours engineering cover for major incidents for which an additional allowance is payable.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Good Technical knowledge of at least one of the above capabilities (Device Management, Microsoft Intune, Windows System Administration, macOS System Administration, Release Management, Operating System Updates, Scripting).

• Excellent collaboration and partnership skills, with a proven ability to work as part of a wider technical team.

• Ability to form effective relationships with a variety of stakeholders, both internally and externally.

• Strong troubleshooting experience.

• Knowledge of ITSM Tools (such as ServiceNow, ZenDesk, ManageEngine) to manage Incidents, problems and Change.

• Ability to develop relationships with MoJ Business Units and technology Teams.

Willingness to be assessed against  the requirements for SC clearance.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Person specification

Please refer to attached Job Description

Benefits

Alongside your salary of £39,868, Ministry of Justice contributes £10,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV and Personal Statement, which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Communicating and influencing

• Working together

• Managing a quality service

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.