About the job

Job summary

Are you an experienced Infrastructure Engineer who can specialise in Microsoft Teams - Unified Communications?

Can you help us maintain DWP’s MS Teams infrastructure that supports our business?

If so, this could be the job for you! 

We are looking for an Infrastructure Engineer to join the Audio and Video Conferencing (AVC) team, who are responsible for delivering, maintaining and supporting the Microsoft Teams environment.

As well as keeping on top of core Teams functionality and managing over 100k users, we are responsible for a modern and extensive in-room video-conferencing estate (MTRs and camera/soundbar solutions).

We look after the Teams telephony, which covers PSTN connectivity via direct routing for 100k users as well as both softphone capability on the desktop and physical handsets across the estate.

The team is also responsible for the Room Booking process in Exchange, Microsoft Stream and the DWP Visualisation tools (MS Whiteboard and Mural).

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Job description

As an Infrastructure Engineer (at the Senior Executive Officer grade - SEO) you will deal with the day-to-day management and development of infrastructure products and contribute towards their design.

You will be responsible for the operational stability of the infrastructure solutions, and be in a position to affect change in the on-going robustness and resilience of those products.

You will collaborate with seniors and own Infrastructure Development Lifecycle Process as part of a delivery team focused on one or more products.  Ideally, you have a Microsoft certification in an Azure or M365 product.  However, we do offer staff development opportunities to gain this certification to the right person who wants to progress their career.

Specifically, working in a small team of Engineers, the role will involve:

• Supporting and delivering hardware/software updates to the MTR estate
• Monitoring and managing incidents on a daily basis and working closely with the Service team, suppliers and users at remote sites
• Supporting new installs/moves/upgrades to all our hardware solutions
• Managing a direct routing PSTN infrastructure including provisioning users and policies as well as managing a direct routing 3rd party supplier
• Supporting and delivering hardware/software updates to the Teams handset estate
• Working with MS Exchange team for integration with Teams and managing the Room Booking solution 
• Good Powershell understanding for automating the management of large numbers of users
• Reporting capabilities and trend analysis to spot issues / opportunities and enable easy passing of information to management
• Ensuring technical guidance and documentation for the supported solutions is up to date and published
• Being a source of information for associated engineering teams in DWP Digital

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Experience of supporting MS Teams in a large organisation
• Experience in supporting Microsoft Teams Rooms (MTRs) at a large scale
• Experience of supporting Microsoft Teams telephony handsets
• Experience of large hardware delivery projects.

If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk

Benefits

• An employer pension contribution of up to 28.97% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. 
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

Regional Pay for this role is from £40,201 to £48,347.

The maximum regional salary for the grade is £43,347, however a Digital Allowance of up to £5,000 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

London Pay for this role is from £45,724 to £48,347.

The maximum London salary for the grade is £47,986, however a Digital Allowance of up to £361.00 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 1000 words. Further details around what this will entail are listed on the application form.

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria listed in the Person Specification.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. 

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

Interviews will take place from mid July 2024. Interview dates to be confirmed.

Candidates will be posted in merit order by location. 

Further information:

Find out more about Working for DWP

A reserve list may be held for a period of 6 months from which further appointments can be made. 

Reserve list candidates will be posted in merit order by location. 

Security Clearance Requirement

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. 

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.