About the job

Job summary

Do you have experience of Infrastructure and application monitoring or Data warehouse and dashboarding? 

Do you want to work with us on a once-in-a-generation digital transformation? 

If so, click that apply button now and become our next Infrastructure Engineer. 

As an Infrastructure Engineer within the DWP Enterprise Tooling Team you will be joining a team of IT Engineers that are committed to designing, developing, deploying and supporting core IT services that underpin the DWP’s citizen facing systems.

These services provide the monitoring necessary to know how healthy the underlying infrastructure or application is and that core IT services are operating in a performant manner. 

Successful applicants will be part of a team, working closely with other Enterprise Tooling teams, Live Service engineers, and application owners to ensure the systems and services which monitor and manage the DWP estate are operational, performant and that key application metrics are produced accurately. 

Job description

This role will involve investigating issues, as and when they arise, ensuring that our monitoring services are running optimally and assisting with testing, validating and producing deployment plans for product upgrades and patches.

Our teams are responsible for ensuring the operational stability of our solutions and to improve the on-going robustness and resilience of those products.

You will work within a team focused on the delivery of the Dynatrace Application Performance Monitoring and Splunk Data warehousing and dashboarding products. 

Our team work to ITIL standards across Incident, Problem and Change management as you maintain the Portfolio of Enterprise Tools within our domain to provide a robust and modern enterprise strength capability.

Working level experience of IT infrastructure concepts is essential as this knowledge will allow you to work in collaboration with a range of internal and external partners, stakeholders and customers. 

Experience in the Systems Management capabilities that we operate, particularly Splunk and Dynatrace, would be beneficial but not essential as training will also be provided to the right candidate. 

We operate a variety of systems including Windows and various flavours of UNIX. You will be confident remotely accessing servers and have a good level of understanding of Public Cloud and Infrastructure as a Service concepts.

We monitor a number of systems resident within public cloud environments including traditional instance based deployments as well as containerised solutions. To perform this we host a number of our services within the public cloud environments and so knowledge of these environments would be beneficial.

This role may require a small amount of out of hours support alongside inclusion in the on-call rota once the right level of experience has been attained.

Person specification

To meet the requirements for this role, you should provide supporting information in your application demonstrating how your experience meets the following Essential Criteria:

• Assisting with the design, development and delivery of our infrastructure services and solutions which will in turn help to meet DWP Enterprise Tooling strategic plans and roadmaps. 

• Providing specialist technical support and assistance to deployments and enhancements ensuring delivery of requirements to architectural and roadmaps. 

• Providing technical 3rd line support for incidents, problems and changes. 

• Applying different diagnostic techniques and methods in analysing and resolving issues, working up new practices and procedures or modifying existing processes to improve performance. 

• Taking decisions regarding the prioritisation of your ongoing tasks as well as involvement in planning current and future deliverables and providing regular reporting to product and delivery managers. 

If you wish to discuss more around this role, please contact richard.hanley@dwp.gov.uk

Benefits

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. 
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.   

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed 

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. 

Salary Information

Pay for this role is from £40,201 to £48,347.

The maximum salary for the grade is £43,347, however a Digital Allowance of up to £5,000 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 1250 words.

When giving details in your employment history and personal statement you should demonstrate your experience in line with Essential Criteria listed in the Personal Specification.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above. You will be provided with one combined overall assessment score for both your Employment History and Personal Statement. Your Employment History is not scored but will be used to provide context to your personal statement.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the Essential Criteria listed in the Personal Specification.

Interviews will take place from Early February onwards.

Further information:

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

A reserve list may be held for a period of 6 months from which further appointments can be made. 

Reserve list candidates will be posted in merit order by location. 

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. 

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit page

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.