About the job

Job summary

The Civil Service embraces equality, diversity, and inclusion. At HSE, your personal qualities are as important as your professional experience. We welcome applications from all backgrounds and all walks of life.

Our approach is to recruit “on merit on the basis of fair and open competition”, in line with the Civil Service Commission’s Recruitment Principles. As such, our thorough selection process ensures that you and every other candidate receive equal and fair treatment.

Keeping people safe and healthy matters and that’s what we do at the Health and Safety Executive. Every day, everyone on the team contributes to protecting lives and we apply our expertise to help influence change in mindsets about health and safety throughout industry. We undertake world-class science to build our knowledge about safe working practices, and then apply that understanding to the workplace, guiding every part of the economy to function safely. And when accidents happen, we investigate and hold those at fault to account whilst ensuring that lessons are learnt across industries. We are a modern, independent, data driven Regulator and we are proud to have made Great Britain one of the safest places to work in the world.

Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information, Technology and Facilities Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We strive to constantly improve the technologies and services supporting the organisation. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries. Our service management services are very highly regarded within the organisation and pride themselves on excellent customer service.

We are a learning team, and everyone is encouraged to undertake training, development and courses that will keep them and the team current and excited by new opportunities. The team works well because everyone’s contributions and ideas are listened to and valued, and we can only grow and improve, if there is an enthusiasm to explore our disciplines and try new ways of working.

Job description

As HSE’s IT Incident Manager your role will be to restore normal service operation as quickly as possible and minimise any adverse effects on business operations, ensuring that the best possible levels of service, quality, and availability are returned and maintained. You will maintain the highest standards of user and customer focus, ensuring that services are restored to user/customer satisfaction. 

You will collaborate with cross functional teams to identify and address root causes for incidents, implementing preventative measures and act as a liaison between technical teams, management, and stakeholders to communicate incident status and resolution times as required. You will also work alongside HSE Resolver Teams to ensure third party vendors and services providers are engaged to resolve incidents within the agreed SLA's as appropriate. 

Key Responsibilities 

• Effectively manage and support the resolution of IT incidents, ensuring minimal impact on business operations.
• Undertake Quality Assurance Checks, providing feedback to HSE Resolver Teams and Third-Party Vendors as appropriate.
• Regularly evaluate HSE’s Incident Management processes and implement improvements and efficiencies.
• Generate regular (Daily/Weekly/Monthly) ServiceNow reports and Dashboards for management as required, to assess performance and identify areas of improvement.
• Support HSE’s Major Incident Manager (MIM) participating in post-incident reviews to analyse the effectiveness of responses, document lessons learned, and implement improvements for future incident management.

Person specification

Essential Skills;

• Experience using service management toolsets to log and manage incidents.
• Proven experience as an IT Incident Manager.
• In-depth knowledge of incident management processes and best practices
• Excellent communication and interpersonal skills to collaborate with and coordinate with diverse teams.
• Ability to analyse complex issues and implement effective solutions

Desirable  

• ITIL Intermediate certification.
• Knowledge and experience using ServiceNow.
• Understanding Lean, Agile and DevOps principles within a product-centric delivery model

At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.

Benefits

Alongside your salary of £32,802, Health and Safety Executive contributes £8,856 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application Information

As part of your application, you will be invited to complete an anonymised CV (including your career history, qualifications and experience), a Personal Statement (up to 500 words) which demonstrates how you meet the Essential Skills listed in the person specification, and you will be asked to provide an example for the lead behaviour  Communicating & Influencing. 

Application Guidance

Please access the following link for guidance on how to apply and how to complete a personal statement https://www.civil-service-careers.gov.uk/how-to-apply/  

Sift Information

At Sift you will be assessed on your CV and your Personal Statement and the following behaviour;

• Communicating & Influencing.

Please note, you will receive a combined score for the Personal Statement & CV. 

The Sift will take place during w/c 25th March 2024. 

In the event of a high number of applications at Sift, we will pre-sift and assess on the lead behaviour Communicating & Influencing. 

Interview Information

At interview, you will be assessed against the behaviours listed in the job advert and experience based questions. 

Interviews will take place via MS Teams w/c 8th April 2024

Please note that dependent on numbers of applications received these dates could be subject to change.

AI Tools & Platforms

During the application process candidates are allowed to utilise AI (artificial intelligence) platforms and Tools to support them in writing their Behaviours, CV’s and Personal Statements. However, all information submitted must be factually accurate. This includes presenting the ideas and experience of others, or those generated by artificial intelligence, as your own. All presented information will be assessed at the Interview Stage.

Further Information

Please note that a Reserve List will be held for the period of up to 12 months.

Sponsorship
This role is not open to application from those who will require sponsorship under the points based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.

It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application.

For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached document.

Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.

We offer a guaranteed interview scheme for all disabled applicants who provide evidence of meeting the minimum requirements necessary for the post.

If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you.

If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE. If you have a disability and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: hr.resourcing-team@hse.gov.uk

Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further; Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.