About the job

Job summary

This is an exciting role for a motivated and experienced leader within the newly created Illegal Migrations Operations Command (IMOC) working under Director General Stuart Skeates, Strategic Operations for Irregular Migration. 

The IMOC will work across the Migration and Borders system and the Home Office to implement and then operate the processes within the new Illegal Migration Act.

This role is within the new end to end case working function called Illegal Migration, Relocation & Returns Service which is currently being established. 

The casework command will be responsible for managing the cases of individuals who fall under the duty to remove, from point of claim to their relocation to a safe third country, the country of which they are a national, or one for which they hold a passport / identity document. It involves ensuring that we have the most effective systems to progress both cases in detention and those released into the community awaiting relocation or removal; removing legal barriers; that we continue to evolve our response to ensure it is digitised, efficient and continue to drive innovation.

This is an exciting time to join the unit which will be operational in line with the anticipated commencement of the act.

The Home Office is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences. 

We would particularly welcome applications from people who are currently under-represented within the Home Office at this grade, specifically Black, Asian and minority ethnic people, and people with a disability.

Job description

The function of the Workforce Support Team is to provide effective internal support to ensure the Illegal Migration Relocation and Returns Services (IMRRS) command is fully and effectively staffed, and to provide wraparound support to the teams.

IMRRS Workforce Support plays a crucial role in ensuring the smooth functioning of daily business operations by managing a range of support functions in the new IMRRS Relocations and Returns Service, including but not limited to:

• Workforce Planning
• Resourcing
• Performance/MI
• Finance
• Risk 

This is an exciting opportunity to help support and deliver a wide-ranging programme of corporate delivery work that seeks to support IMRRS, as part of Illegal Migration Operations Command (IMOC).

You will support our HR administration work which ensures all new hire and employee status change processes are well delivered, enhancing the candidate and new hire experience. 

Responsibilities include, but are not limited to:

• Provide excellent service and results for our operational teams and continually improve the candidate experience
• Deliver HR administration ensuring all new hire processes are complete to time and quality
• Maintaining accurate records of the candidate journey, campaign progression and correspondence
• Monitoring shared inboxes, resolving queries within agreed deadlines, and escalating appropriately
• Developing and maintaining good working relationships with both internal/external stakeholders 

Person specification

We are looking for an individual who has a keen eye for detail and thrives in a collaborative environment. Having previous experience in working an admin role and/or supporting a wider organisation would be beneficial.

Candidates should have:

• Working knowledge and experience of recruitment and onboarding policies and processes
• Experience in processing complex information quickly and confidently
• Sound judgement and excellent attention to detail
• Be a team player, flexible and resilient to accommodate the frequently changing and fast paced nature of the role
• Able to work independently by prioritising your workload whilst working to tight deadlines
• Ability to work with a range of stakeholders
• Extremely strong written and verbal communication skills

Essential criteria

• Experience in recruiting activity
• Effective communicator with strong written and verbal communication skills
• Proficient in using IT systems, e.g. Metis, ATS, Office 365 applications
• Work effectively as part of a team and be confident working with and engaging people at all levels
• Having high attention to detail
• Comfortable in working in a changing environment

Desirable criteria

• Experience with large scale recruitment

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

As part of the application process, you will be asked to complete:

• A Statement of Suitability (max 500 words)
• Provide evidence of the behaviour ‘Delivering at Pace’ (maximum 250 words)

Further details around what this will entail are listed on the application form.

Your Statement of Suitability (Personal Statement) should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for this role, with close reference to the criteria in the person specification.

For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement

For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links – Behaviours

Sift

The sift will be held on the Statement of Suitability (personal statement) and the behaviour 'Delivering at Pace'.

The Statement of Suitability (Personal Statement) will be marked first for all candidates. Candidates who meet the minimum pass score for the suitability of statement, will then go on to have their lead behaviour 'Delivering at Pace' scored and will therefore receive sift scores for both of these elements. Candidates who fail to meet the minimum pass score for the Suitability of Statement will not have their lead behaviour scored and will therefore only receive a sift score for their Statement of Suitability.

Interview

If you are successful at sift stage, you will be invited to an interview which will be on all the behaviours outlined in the job advertisement, strength based questions & experience questions.

Please note experience questions will be assessed against the essential criteria. To find out more about experience based questions click here.

Strengths are the things that you do regularly, do well and that motivate you. To find out more about strength-based questions click here.

Sift and interview dates

Sift is expected to take place week commencing 15th April 2024.

Interviews are expected to take place week commencing 6th May 2024.

We will try to meet the dates set out in the advert, however these may change due to business needs. You will be provided with sufficient notice of the confirmed dates.

Interviews will be carried out via MS Teams. Candidates will be required to have access to:

• A laptop (personal or work) with a working webcam
• Good internet connection
• Microsoft Teams

It is advisable to access your interview from a windows operating system laptop, desktop, phone or tablet as there is no guarantee that Microsoft Teams will work without issue on an Apple laptop, tablet or desktop.

Further information

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV.  A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying and generating of examples/answers from internet sources including Artificial Intelligence. If any is detected the application may be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

Please note: If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024.  Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). 

A reserve list may be created for other similar roles for a period of 12 months. Selection will be in Merit Order to fill the same role or similar roles with closely matching “Essential Criteria” and Success Profile elements without further assessment.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

If you are an external candidate and not a Civil Servant, please note that you will start on the minimum pay that is being advertised.

For more information about working for the Home Office, please visit Home Office Careers website.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at  https://www.childcarechoices.gov.uk 

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.