About the job

Job summary

Cadw is the Welsh Government’s historic environment service. Cadw means ‘to keep’ or ‘to protect’.

Our Vision - A Wales where our historic places are cared for, understood and shared by everyone.

We have a collection of nationally important historic sites, that we open to the public, creating opportunities for people to enjoy, learn about and take part in heritage activities. Some of these sites are staffed by a team of custodians.

Cadw aspires to provide a world class visitor experience at the staffed sites in its care.  Alongside our statutory responsibility to conserve and promote public access to these sites we are committed to making the sites enjoyable, relevant and stimulating places to visit.

Custodians have a vital role to play in achieving these commitments by providing excellent standards of customer service and community engagement and, ensuring that the site operates efficiently and safely.

Job description

You will work as part of a team, led by a Head Custodian (or at smaller sites a Lead Custodian) to provide high quality customer service to visitors.

You will undertake a range of practical duties to welcome and assist visitors, maintain high standards of presentation and safety and sell admission tickets, souvenirs and publications to the public.

Key responsibilities include:

• Providing a warm and courteous bilingual welcome, identifying visitors’ needs and seeking to assist them in enjoying their visit.
• Responding effectively to visitor queries about the site, its history, facilities, additional services (e.g. education, events, and private hire), Cadw and the local area.
• Taking action so that the site is safe, presentable and accessible for visitors, participating in daily site checks.
• Supporting the planning and delivery of local promotional activity and events and working with Cadw colleagues to support special events and activities with the objective of increasing visitors, dwell time, spend, satisfaction and learning outcomes.
• Supporting the development of the site’s role within the community, liaising with local interest groups, tourism and heritage bodies and businesses.
• Handling cash and undertaking financial procedures as specified in the Welsh Government cash and accounting regulations, including following audit recommendations and governance guidance.
• Producing or assisting in the production of monthly returns in line with Welsh Government financial guidelines and production of additional monument performance information, as required.
• Selling admission tickets, souvenirs and publications, taking action, so that the retail area is attractively presented and appropriately stocked.
• Supporting wider Cadw income generating initiatives, by selling memberships, explorer passes and promoting other sites.

Person specification

This advertisement confirms the overall criteria being assessed throughout this recruitment exercise. For further details on the criteria and evidence required at the application stage, you will need to press apply and review the application form.

When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.

Ability to travel between sites would be an advantage.

There are multiple full and part-time roles available in the locations indicated above, but the specifics of each role are yet to be confirmed. Further information regarding the posts will be made available upon appointment.

If more than one candidate has the same score, the order of selection will be 1. Experience - Experience of a customer service environment, 2. Strengths -Team player, 3. Behaviours – Quality Service

Benefits

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

• Civil Service Pension Scheme
• 31 days annual leave (pro-rated for part time)
• training and development opportunities
• Cycle2Work Scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:	2 stage process
Stage 1	Application Form
Stage 2	Interview

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.