About the job

Job summary

Care Inspectorate Wales (CIW) is the independent regulator of social care and childcare.  CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales. Regulation, performance review and enforcement are key functions in ensuring good outcomes for people through the delivery of safe, high quality services.

The role of Senior Manager is a critical leadership role in CIW in ensuring staff are well managed and supported. Senior managers are responsible for ensuring CIW can drive improvement in the sectors we regulate and inspect and in providing assurance that only reliable, safe services are registered, taking robust action when required.  

The post holder will have line management responsibility for Team Managers and Inspectors and will support the Head of Adult and Children’s Services Inspection in ensuring the delivery of consistent, effective, efficient and high-quality services.

The post holder will be accountable to the Head of Adult and Children’s Services Inspection.

Job description

• To provide leadership and line management support to one of three regulatory teams. This includes direct line management responsibility for Team Managers and Inspectors.
• To play an active role in leadership and change management within CIW, and contributing to relevant policy development in Welsh Government.
• Provide oversight of and support the operational work of designated teams in line with legislative requirements and internal guidance.
• Provide oversight of performance and quality assurance ensuring consistency across all aspects of the team’s work.
• Work closely with other senior managers across CIW to ensure staff are supported to develop and maintain appropriate skills, identifying learning and development needs and opportunities.
• Oversight of enforcement processes, including chairing enforcement panels
• Work across teams at a senior level to share information and ensure holistic oversight of care services across Wales.
• Contribute to organisational oversight and decision-making forums/boards and meetings.
• To lead on projects and implementation of new ways of working as required.
• To lead on the provision of advice, support, information and reports to the Head of one of three regulatory teams as required.
• Preparing briefings for Ministers and reports the Senior Management Team in relation to specific cases.
• Develop and maintain working relationships with providers and other key partners including Welsh Government policy colleagues, Social Care Wales, the Police, and other inspectorates to contribute to organisational development and sharing information.
• Establish and maintain effective relationships with local authorities, commissioners, and health boards in relation to the quality of commissioned services and safeguarding, ensuring intelligence is shared with the local authority team.
• An understanding of the registration process.

Person specification

What the organisation will expect

• You will have the ability to work under pressure, be flexible, proactive and self-motivated. You will have the ambition to lead and motivate a team to successfully deliver within a challenging, pressured and fast-paced environment.
• You will be able to take an innovative approach, looking for opportunities to do things differently and responsive enough to adapt and develop new options as things change. You will be adaptable, flexible, open to, and accepting of change affecting you and your area of work and deal with that change efficiently and professionally.
• As an effective Civil Servant, you will have an understanding of the political landscape and the role that Ministers play in setting the agenda for your business area; an understanding of how to get things done with regard to governance and financial management processes; an ability to manage risk, making informed decisions with little or no guidance; and be able to clearly communicate at all levels, including with senior stakeholders and Ministers.

What your team will expect

• You will value diversity and inclusion, creating an environment where individuals feel safe to challenge, share ideas and express concerns
• You will be a role model, who is able to motivate and inspire others, establish a vision and bring others on board, providing clear direction and priorities for the team, ensuring that every member understands their contribution to achieving objectives, and feel capable of fulfilling their role.
• You will support the development of others, demonstrating an understanding of the importance of learning, planning for and providing opportunities and encouragement for individuals to develop, as well as investing time for your own development

What key stakeholders will expect

• You will be able to use sound judgement, evidence and knowledge to provide credible advice and guidance to both internal and external stakeholders. 
• You will understand the importance of building and maintaining constructive relationships, both within and outside Welsh Government. You will have strong influencing skills and the ability to build collaborative relationships that both challenge with support, and build trust and mutual respect across organisational boundaries
• You will be able to use creative thoughts to develop recommendations, and take advantage of opportunities to work collaboratively across boundaries.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months. 

A presentation/ test on ‘Leadership' will be required at ‘interview stage’. More information will be provided in the invitations to that stage. 

Pan Wales but will be based in one of CIW main offices which are Merthyr, Carmarthen or Llandudno Junction. Colleagues are expected to work from a blend of locations, including some time working at home, as required. The agreed office location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual terms and conditions. The successful candidate will be expected to pay for their commute to their normal place of work. Travel to other locations that are not your chosen normal place of work will be paid for by CIW.

• A recognised social care/education qualification alongside relevant experience is preferred however, applications will be accepted from candidates who are qualified to degree level or higher (in any subject) with substantial experience in safeguarding and/or improving outcomes for people in a health or social care context. Examples of acceptable social care/education qualifications are (but not limited too):
  • a Diploma in Social Work (or Social Care Wales equivalent),
  • a nursing or allied health care qualification,
  • a teaching or education qualification,
  • a degree in Early Years/Childhood Studies
  • a Level 5 Diploma in either Leadership for Health and Social Services or Children’s Care, Learning and Development

If after interview stage, there are two successful candidates with the same score but there are not enough posts available, the panel will first revert back to the overall score for their application.

If this still results in the same total score, the panel will review the score for experience 1, then experience 2.

Benefits

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

• Civil Service Pension Scheme
• 31 days annual leave (pro-rated for part time)
• training and development opportunities
• Cycle2Work Scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:	2 stage process
Stage 1	Application Form
Stage 2	Interview

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.