About the job

Job summary

Please refer to Job Description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

HMPPS (His Majesty's Prison and Probation Service), are looking for an ICT Technical Support Officer to join The Creating Future Opportunities (CFO) team - https://www.CreatingFutureOpportunities.gov.uk  

You will be working as an ICT Tech Support Officer within HMPPS CFO based at our main office in Daresbury, Warrington, WA4 4HS, as a key member of this innovative and forward thinking team working to reduce re-offending and helping offenders turn their back on crime to lead positive and productive lives. This is an exciting environment to work in, where you are constantly rewarded by the knowledge that you have helped improve the lives of many.

The role offers an excellent pay, pension and holiday entitlement package, opportunities to work from home, a reward and recognition scheme, and eligibility to join the Blue Light Card discount scheme. 

The nature of the role means it cannot be done remotely or from another base location. The role is based at the CFO head office in Warrington and the role holder will be expected to attend site at least 4 days a week.

Working at Daresbury Park in Warrington offers excellent links to Liverpool, Manchester and Cheshire by car (with free parking on site) with the office situated next to the M56, Junction 11. There are also good rail links to Runcorn from Liverpool and Manchester.

Underpinning the delivery of the CFO is the IT we utilise. The successful applicant will support the Infrastructure and Systems Manager in ensuring our local IT and networks, as well as our cloud based servers and web applications are all performant, secure and are maintained as necessary.

Your CV should include details of your experience with the following skillsets:

• Cloud Computing Services
• Network / systems implementation and management

If you have any further queries regarding this vacancy, please contact the CFO Admin team at Daresbury Park for assistance: CFO-Admin@justice.gov.uk

Overview of the job    

HMPPS Co‐Financing Programme is a large‐scale national employability programme working across all Prisons and Probation Service (PS) areas. The joint funding structure of the programme necessitates dual governance arrangements to satisfy requirements of both HMPPS and the European Union (EU). The programme combines activity, funding and governance across all programme delivery areas for HMPPS and as such the post holder requires detailed knowledge of and effective links to the majority of departments across HMPPS, Youth Justice Board and MoJ.

The post holder will support the ICT Infrastructure and Systems Manager to ensure the efficient operation of ICT utilised by HMPPS CFO through fault diagnosis, documentation of systems and processes, the build and configuration of equipment and the development of scripts, applications and tools for use by the business.

The post falls under HQ but is based in the North West at Daresbury Park, Warrington.

The post holder reports to the ICT Infrastructure and Systems Manager, and through them to the CFO Lead Manager (ICT).

The post is non-operational.

There are no line management responsibilities. To work 100% on ESF funded projects.

The role requires SC (Security Check) clearance once in post.

Summary    

The role will require the job holder to provide all levels of support for the day to day ICT requirements of the business, which will vary by nature and cover anything from performing network administration and configuration of equipment to managing business assets and supporting the service desk with diagnosis and fault finding.

The post holder will have the opportunity to be involved in all areas that fall within the ICT function and will learn and improve their understanding and ability to develop tools, scripts and applications.

The post holder will be risk averse and will ensure the importance of handling and protecting data, to a high standard, is reflected in every element of work they are involved in.
 
Responsibilities, Activities and Duties    

The job holder will be required to carry out the following responsibilities, activities and duties:

•    Perform requirements gathering, and support the procurement, configuration, documentation and implementation of HMPPS CFO ICT, such as servers, laptops, software, licensing, phones, routers and broadband.
•    Assist with full documentation of internal systems, architecture, processes and procedures, and lead on HMPPS CFO asset management.
•    Perform network and server administration including remote administration, installation and configuration of server specific instances (such as IIS and SQL Server), domain/active directory administration, antivirus management, domain scripting, TCP/IP network address management and associated documentation.
•    Develop, document and support new and existing, small, in-house bespoke applications, scripts and tools using
.NET, SQL Server, VBScript, JavaScript and any other adopted technologies.
•    Design, build, maintain and document websites – both static (HTML), custom interactive (.NET) and CMS based (WordPress/PHP/MySQL). Monitor, and collate statistics and recommend changes for SEO.
•    Provide a support function for CATS+ (Case Assessment and Tracking System) – an in-house developed, cloud- hosted, software application, using your knowledge of Windows Server, IIS and SQL Server.
•    Hardware and software (both custom built and off the shelf) installation, fault finding, investigation and resolution.
•    Perform monitoring and management of Server and Operating System logs, and database backups including archive, storage and integrity checks.
•    Notify management of any serious ICT issues, or concerns encountered from the day to day running of the CFO Project.
•    Assist with any other ICT duties, perform asset spot checks against the inventory and support office duties such as desk moves, and access control system swipe card management.
•    Understand, support and monitor for compliance with local and national ICT policies.
•    From time to time, you may be required to undertake additional activities which are appropriate to the level of your Group Profile (GP).
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £33,104, HM Prison & Probation Service contributes £8,971 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.