About the job

Job summary

Are you an experienced HR casework specialist who enjoys working in a fast-paced environment supporting and helping others?  

The Scottish Government’s (SG) ambition is to be a world-leading, diverse employer where people can be themselves at work. We are committed to ensuring our workplaces are environments where everyone feels respected and supported, and where there is inclusion and equal opportunity.

As a specialist working in a small team embedded in the wider HR People Advice Team, the HR Workplace Adjustments Service (HR WAS) team provides a dedicated person-centred service to colleagues in a diverse range of business areas across various locations throughout Scotland.  We are a small team of seven, with a strong operational focus, working in a fast-paced environment.

As a team we aim to support and provide advice and solutions to reduce workplace barriers which people with disabilities, health conditions or other circumstances have which may impact them while at work. The focus of the team is ensuring fair and consistent treatment, with a focus on wellbeing. This can vary from providing direct advice and support to colleagues; working with delivery partners and stakeholders; through to upskilling managers.

We are searching for an experienced HR casework support officer to join our small team who has knowledge and recent practical experience of delivering an HR Workplace Adjustment service through the Social Model of Disability.

Job description

• First line support and processing of all workplace adjustments for both new and existing staff. Providing guidance and advice in relation to workplace adjustments to individuals and line managers, using the social model of disability.  This involves arranging and holding meetings with parties to agree and make decisions/recommendations for individual requirements.  This will include liaising effectively with HR People Advice colleagues, policy colleagues’ other HR colleagues, Legal professionals, our Trades Unions and Occupational Health as appropriate.

• Manage workplace adjustment casework via our HR online service tool and mailbox in relation to general queries and reasonable adjustment requests. This will include assessment of cases to ensure escalation of complex or high-risk cases to the HR Casework Officer.

• Processing and uploading of Employee Passport and other relevant documents to colleagues HR records and other corporate systems.

• Assist HR WAS Casework Officer with complex workplace adjustment cases. This involves assessing/providing background information/researching solutions and making recommendations on the way forward. 

• Take ownership and undertake distinct pieces of research/information gathering in respect of workplace adjustment solutions.

• Proactively taking part in team meetings by contributing to lessons learned sessions, sharing experience, and proposing solutions that support a consistent, people centred approach. 

• Support improvement work including contributing to and maintaining the workplace adjustments manual and desk instructions.

• Providing financial support across the team ensuring payments are processed according to deadlines, ensuring this is completed in line with SG financial governance policies and process.

Person specification

Qualifications

No specialist qualifications are required although practical knowledge and experience of the Social Model of Disability is key to the role.

Essential criteria

1. Highly experienced HR casework officer with a strong record of recent practical experience of working in an operational HR casework environment as well as  working knowledge of the application of the social model of disability.

2. Evidence of excellent interpersonal and communication skills, in an HR environment, with the ability to build trust and strong working relationships with individuals and groups at all levels across the organisation both internally and externally, including trades unions and line managers.

3. Evidence of analysing information, outlining options, and making recommendations based on evidence, policy requirements, best practice and the social model of disability and skilfully providing evidence-based feedback on workplace adjustments solutions.

4. Evidence of excellent organisational and time management skills with the ability to prioritise and work under pressure to meet deadlines and to respond quickly to new demands or competing tasks.

Benefits

Alongside your salary of £31,140, Scottish Government contributes £8,407 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Sift and Interview dates TBC. Please apply using the link provided.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.