About the job

Job summary

Please refer to Job Description

Job description

Job title: Data Insight Manager

Directorate: Human Resources (HR)

Location: National

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

This is an exciting time for HMCTS, and, as Data Insight Manager within the HR Operations Team, you will work very closely with HR Business Partners, Head of Directors’ Office, Senior Management Team (SMT) and report directly to the Strategic Workforce Planning and Insight Manager. This role is as diverse as it is dynamic, seeking a candidate who thrives in a fast-paced environment. You’ll need to have strong organisational skills, with a flair for clear communication and a genuine enthusiasm for engaging with people at all levels. If you’re driven by passion with a desire to make a difference, this is your chance to leave a mark on HMCTS and beyond.

The role of the Data Insight Manager encompasses several key aspects (but not limited to):

• Support management of the Insight Data Team and the Insight products that they deliver.  This includes managing resources to deliver monthly MI products and developing bespoke Insight products in response to specific Insight Data queries.
• Managing the HR Data Sources in partnership with MoJ Analytical Services Division to ensure HR data is cleansed and available to HR in a timely manner.  This includes developing the monthly HR dashboard which is presented to HMCTS SMT monthly.
• Understanding the requirements of customers across HMCTS to drive changes and improvements to people utilisation/experience and the implications of this within the context of the wider business and the translation of these into insight requirements.
• Identifying the correct qualitative and quantitative data and information sources that will underpin the required insights and ensuring these are utilised fully.

Please refer to the attached role profile for a comprehensive overview of the role.

What are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential

• Experience and strong understanding of using IT systems for managing information (for example, Microsoft 365, Power BI).
• Working with data sets at volume and subsequent analysis and validation of data sets.
• Awareness and current knowledge of data governance and assurance best practice.
• Strong organisational skills with a good eye for detail; including the ability to multi-task, set priorities and work to tight deadlines at pace.
• Good stakeholder management skills with the ability to work with colleagues and stakeholders to improve processes and/or services.
• Strong problem-solving and communication skills.
• Demonstrate a flexible approach to supporting the wider team in reflection of the high-profile and fast paced nature of the team.  

Desirable

• Knowledge and experience of working with HR data.

Further details

The successful candidate may occasionally be required to travel to any of the HMCTS sites in line with business needs. Additionally, it is expected that they will spend at least 60% of their working hours in the office, at any HMCTS site available, considering any agreed workplace adjustments. Please note that this office-based requirement could become more frequent over time.

Proud to Serve. Proud to keep justice going.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £32,827, HM Courts and Tribunals Service contributes £8,896 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.