About the job

Job summary

At Ofgem, our HR Advisors are part of the People Centre team who work on a Shared Services basis to provide operational HR support across the organisation. It is fast paced, administrative and process orientated and works closely with the wider Corporate Services to ensure that all Ofgem employees received the highest quality service, whether they are joiners, movers or leavers.  

The role is challenging and requires an exceptional level of organisation, excellent customer service skills and strong communication skills. The volumes are high and there are lots of different processes for you to manage, so attention to detail and ability to produce accurate outputs under pressure will be key. The team are the first point of call for all HR queries, so you’ll need to be able to think on your feet and be able to manage multiple priorities so that we meet our SLAs. 

This is also a highly rewarding position. Ofgem is committed to supporting employees throughout their career, whether they are just beginning or have a wealth of experience behind them. Additional learning is available through our LOD team and we support those looking to take on relevant accreditations such as CIPD. Flexible working and diversity is cemented in our culture so that you can focus on being your truest self whilst working here.

Join us at Ofgem, where your skills and passion can make a real impact!

Job description

Key Responsibilities 

• Provide efficient and effective HR support to our employees across the UK.  
• Act as the first point of contact for all administrative elements of the employee lifecycle, resolving queries from new joiners, employees, managers and external organisations within set SLA’s and KPI’s. 
• Provide guidance and support to managers and employees on HR policies and procedures. 
• Using our cloud-based email system allocate emails/tickets to relevant HR Admin Officer. 
• Manage new joiner process using the using our digital onboarding system (iTrent). 
• Update and maintain employee records ensuring an accurate HR system. 
• Processing of leavers and contractual changes such as flexible working requests, family leave and promotions in advance of the monthly payroll and ensuring compliance with statutory obligations. 
• Provide key MI to People and Estates team as well as adhoc requests using People Centre Power BI dashboard. 
• Be focused on continuous improvement ensuring that internal Standard Operating Procedures are in place. 
• Providing excellent customer service to all internal and external customers. 
• Assist People Centre Manager with annual and adhoc audits. 
• Stay updated on the latest statutory changes and best practice. 

Key Outputs and Deliverables 

• Manage the new starter administration process for external new joiners and those from other government departments through digital onboarding, including preparation of offer letters and contracts of employment, liaising with new joiners, taking up references and security checks. 
• Process Loan and Secondment agreements both in and out of Ofgem. 
• Manage the leaver process, including all administration surrounding employees leaving the organisation.  
• Ensure that all contractual changes are implemented promptly, with appropriate paperwork completed.  
• Process special leave such as career breaks, unpaid leave and jury duty.
• Process written requests for information from external organisations, such as references, mortgage application etc.  
• Ensure all employee files and HR databases are accurate and up to date.  
• Identify process improvements and take steps to rectify when necessary. 
• Ensure correct Right to Work Documentation is obtained for existing staff, updating the HR system and storing such documents in employees’ personnel files. 
• Administration of staff benefits such as cycle to work, rental deposit scheme, season ticket loan and Perkbox. 
• Collaborating with other teams to complete Freedom of Information requests and Subject Access Requests within strict deadlines. 
• Role model exceptional service, ensuring that customers are at the heart of the people centre outputs. 
• Appropriate escalation of and timely response to more complex matters. 
• Provide administrative support to adhoc HR projects as and when required. 
• Train new joiners to the team on all aspects of the People Centre. 

Person specification

Essential Criteria

• Experience of HR Admin/Adviser role with extensive experience of processes covering the lift cycle of an employee in a fast paced environment (Lead)
• Experience of maintaining integrated HR Payroll systems (Lead)
• Strong organisational skills with the ability to manage your own time whilst working on multiple tasks within deadlines and SLA’s
• Able to demonstrate high level’s of accuracy and attention to detail
• Proven IT literacy skills (Microsoft Outlook, Word and Excel)
• Strong communication and interpersonal skills with the ability to build good working relationships with managers and employees at all levels

Desirable Criteria

• Previous experience of using iTrent HR system
• HR qualification. 

Benefits

Alongside your salary of £24,623, OFGEM contributes £6,648 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.  

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.