About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

   

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.  
 
We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.  
 
Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.  

Subject to the successful candidate meeting specific eligibility criteria this role attracts a critical role allowance of £5000 approved up to 30 June 2025. 

Job description

HMRC is going through an exciting time as we undertake a major transformation to modernise our services for our customers. We are delivering cutting-edge digital services, which will affect all of our customers and colleagues. We can only achieve this with the help and support of our people. In the next year we will see the implementation of some of the digital improvements we have been working towards, which will change the way our customers and partners work with us as well as changing our colleagues experience of work. This crucial point of implementation has created an opportunity for HMRC to think differently about how change is implemented and adopt a holistic approach to how change is landed. The Future Workforce Design & Effectiveness team is critical to this approach. 
 
It’s a key time to join the Future Workforce Design & Effectiveness (FWD&E) team to help transform HMRC and ensure it achieve its future vision. The FWD&E team is a group of passionate and innovative HR and change professionals who are shaping the future of work. The team compromises of Organisation Design & Development Consultants, The People Impacting and Change Team and HR Strategy Team.  
 
HMRC is transforming itself at pace, and the FWD&E team is at the cutting edge of that change. We are looking for a Transformation Lead. The role will involve leading the efforts to transform and evolve the Organisations operating model. 
 
The jobholder will part of the FWD&E leadership team who are responsible for setting direction to enable cultural change, build organisation effectiveness and support transformational change through targeted OD&D interventions.

Person specification

• Lead the delivery of organisation design and target operating model activity for major transformation programmes, in collaboration with Strategy, Business Architecture and Transformation.

• Work with Transformation, Strategies, & Business Architecture to develop the strategic vision for the organisation into operating model phases and activities.  

• Work with Workforce Planning and People Impacting to understand the scale of change involved in phases, using this to plan an approach to change that recognises the organisation’s capacity for change. 

• Develop strong relationships and maintaining effective ongoing contacts with other Business Architects and design professionals to ensure strategic awareness, understand shared challenges and learn lessons and develop solutions to ensure design alignment.  

• Be an active member of the FWD&E Leadership Team, ensuring that our role as People Architect for HMRC is discharged appropriately. Making connections across the other leads of People Impacting & Change, People Strategy, Organisation Design and Organisation Development through actively contributing in team meetings, sharing information, developing capability through a community of practice and working to make HMRC a great place to work.  

• Support the continued development of the Business Architecture Profession 

Essential Criteria 

• Experience of designing target operating models for large/medium organisations and leading business areas through the development and execution of their strategy through business architecture 

• Experience in developing target operating models and identifying opportunities for development in current business models.  

• Proven ability to lead and implement organisation-wide transformation programmes, encompassing business architecture redesign, HR framework changes, and operational model development. 

• Experience of working closely with key stakeholders in the business. Establishing trust, gaining consensus and buy-in, and orchestrating engagement and collaboration.  

• Proven experience in successfully leading businesses through complex change transformation. 

• Proven experience of leading expert teams, providing them with Op model expertise. Ensuring they have a complete understanding of Business Architecture.  

• You will have the relevant qualifications for this role.  

Benefits

Alongside your salary of £66,957, HM Revenue and Customs contributes £18,078 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A copy of your CV with no more than your last 3 employers, stating company, role, dates employed and any key responsibilities, skill gained, projects that align with the person specification of this role. Please also include details of qualifications gained that are relevant for this role. Your CV will be scored.
• Please provide a 1250-word Personal Statement. Please use the following as headers and detail how you meet the required experience for each point.
       - Experience of implementing a target operating model across a large organisation. 
       - Experience of handling senior stakeholders. 
       - Experience of leading multidisciplinary teams of transformation.

Further details around what this will entail are listed on the application form.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’ To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Sift

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

Interview

During the panel interview, your experience will be assessed. You will also be asked to create and deliver a short presentation - approximately 10 minutes. Further information will be supplied to applicants who reach this stage of the recruitment process.

Interviews will take place via video link.

Sift and interview dates to be confirmed.

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled in each location. If successful, you will be informed which locations are available when we reach your position on the merit list.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC and want everyone to feel valued and supported to achieve their potential.

Click here for more information on how we make this happen

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. 

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.