About the job

Job summary

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The CDIO Portfolio Management Function sits within the Chief Operating Officer and are responsible to maintain an aggregate portfolio view of demand and capacity for IT changes delivered by CDIO, drive effective delivery standards, controls and performance monitoring of the IT portfolio.

A target state maturity roadmap for CDIO Portfolio was defined as part of the CDIO Target Operating Model (TOM). The maturity roadmap has two main target states: establishing core portfolio capabilities and improving delivery for projects and programmes (March 2025); developing IT Service Portfolio Management function as CDIO transitions towards a Product and Platform organisation.

Job description

The Service Portfolio Manager role will have accountable ownership of the pipeline management and delivery assurance for assigned portfolio segment(s), (e.g. Policy-Driven change, CDIO driven change) aligned to the organisation’s strategic objectives.

The Portfolio Manager will provide leadership and IT portfolio management expertise to effectively identify, prioritise and influence the pipeline of IT demand, to ensure investments are prioritised aligned with the organisational strategic objectives.

Person specification

• Facilitate prioritisation and demand forecast for assigned service portfolio segments with business areas, e.g., through quarterly business planning cycles. 
• Ensure 'Ideas' (new initiatives) are categorised and triaged accordingly with associated portfolio entry decisions, providing critical team member challenge to argument or investment decisions as appropriate! 
• Develop and maintain relevant frameworks e.g., demand prioritisation criteria/ Supply and Demand aligned with business and architectural strategy. 
• Regularly engage and influence senior team members (across both CDIO and HMRC) from a portfolio perspective to ensure that activities remain aligned with strategic objectives by ensuring that key risks and issues are addressed efficiently and effectively. 
• Leads and build relationships with multi-disciplinary teams to support the management of the service portfolio! 
• Retain ownership of pipeline/roadmap for assigned portfolio segments, ensuring insights and governance mechanisms support required decision making. 
• Practice maturity and capability build – plays a key role to support standards development, team sizing/resource requirement and capability build as the Portfolio Function implements its maturity roadmap. 
• Chair/support relevant governance forums including Board-level governance to provide portfolio-level updates. 

Essential Criteria: 

• Demonstrable experience in a portfolio management role within an IT organisation or Digital environment 
• IT Portfolio management knowledge or awareness of industry standards (e.g., ITIL, SAFe practices) 
• Stakeholder management and influencing skills (specifically at a senior level), with shown experience of working successfully with diverse stakeholders to ensure that activities remain aligned with strategic objectives. 
• Leading and developing teams, demonstrating people leadership in building a team or function 
• Collaboration across the Civil Service – the role will require collaboration with teams, providing performance management and coaching for junior members and facilitate capability building initiatives. 

Qualifications: 

• Relevant Qualification in Portfolio Management, e.g., MoP

Benefits

Alongside your salary of £66,957, HM Revenue and Customs contributes £18,078 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A CV including your job history and previous experiences. 
• A 750-word personal statement.
• 2 Behaviour statements of up to 250 words each.

Your Personal Statement and CV should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

Your CV is for information purposes only and will not be scored.

Further details around what this will entail are listed on the application form.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Sift

A sift will be carried out on your Personal Statement and 2 Behaviour statements, with the successful candidates being invited to interview.

Interview

During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of.

You will also be asked to give and will be assessed on a presentation at interview: 

Ten minute presentation at interview on, ‘Where have you designed and implemented an aspect of a Portfolio Management practice, ideally referencing the 4 ITIL dimensions of service management.'

Interviews will take place via video link.

Sift and interview dates to be confirmed.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List 

After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled in each location. If successful, you will be informed which locations are available when we reach your position on the merit list.

Criminal Record

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Diversity and Inclusion

Diverse perspectives and experiences are critical to our success at HMRC, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues, and we want everyone to feel valued and supported to achieve their potential.

Click here for more information on how we make this happen.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. 

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band. 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.