About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. 

   

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you passionate about utilising data to drive meaningful change and influence decision-making within an organisation? Do you have a keen eye for detail and a talent for storytelling with data? Would you relish the opportunity to work on high profile projects that impact on creating a great place to work for all our colleagues? 

The People Analytics and Insight (PAI) Directorate was established in late 2019 as part of HR within HMRC. The Mission of the Directorate is to ‘To positively influence the engagement and effectiveness of our colleagues, by empowering HMRC to unlock the value of people information & insight, via our expert products & services’. 

HMRC is a significant employer, with 65,000 staff, and therefore people analytics plays an important part in driving change and shaping the future of the workforce. The team was formed specifically to bring a different way of operating to HR, to facilitate a data and evidence driven approach, leading to improved decision making and outcomes. 

Job description

This is an exciting time to join PAI where you will collaborate with a dedicated group of professionals focused on delivering actionable insights on high-profile themes impacting the workforce at HMRC. 

The role sits in the Customer Delivery team within PAI. This team is responsible for carrying out both quantitative and qualitative analysis and insight on HMRC people data. Activity includes, modelling, forecasting, optimisation, research, survey design and implementation and focus groups. 

As a people analytics and insights officer you will have the opportunity to work on quantitative analysis projects. You will be involved in critical project work influencing key organisation decisions such as “What are the key drivers of Employee Engagement?”, “How will diversity representation rates change over time?”, “How many employees will leave HMRC each year and what impact will this have?”, “What workforce capacity will be available during periods of high demand?”.

Key Responsibilities  

• Work with a project lead to understand user and business needs, and design analytical solutions that are aligned with service vision and business strategy.
• Take personal responsibility for delivering a variety of research and analytical projects to an agreed schedule, ensuring business needs are met.
• Synthesise data from a wide range of sources, using storytelling techniques to present a coherent narrative which drives action within our business groups.
• Work in an agile way to define, build and deliver analytical projects.
• Validation and interpretation of data to ensure the data is fit for purpose, and any data quality issues are raised and resolved.
• Create informative and visually appealing outputs to communicate data-driven insights to stakeholders.
• Effectively communicate data findings and insights to both technical and non-technical stakeholders, ensuring a clear understanding of the implications to the business.
• Collaborate effectively on projects within diverse and multidisciplinary teams, fostering an innovative environment to achieve shared goals.

 

Person specification

We are looking for someone with experience in designing and delivering analytical and insight projects. They will be patient, level-headed, and able to deliver at a fast pace. The ideal candidate can take the initiative and work independently when required, while also possessing a collaborative approach and a keen willingness to work with others to achieve progress against shared objectives. 

Essential Criteria 

• Proficient in statistical software packages such as R Studio and SPSS and strong Excel skills.
• Excellent time management skills being able to set and clearly communicate own priorities, objectives and timescales.
• Strong attention to detail to ensure outputs meet quality standards.
• Ability to share analysis in a clear and simple manner to expert and non-expert audiences.
• Familiarity with data storytelling principles to develop a coherent and engaging narrative from a range of data sources.
• Degree level / equivalent qualification in a numerate/related subject or recent proven experience working in an analytical environment. 

Experience of two or more of the following techniques:

• Manipulating large datasets.
• Predictive analytics.
• Segmentation analysis.
• Hypothesis Testing.
• Statistical Data modelling.
• Optimisation.
• Simulation.
• Machine learning.  

Desirable Criteria: 

• A willingness to take ownership of personal development, setting realistic goals to improve abilities.
• Stakeholder engagement skills to support requirements gathering and expectation management. 

Benefits

Alongside your salary of £35,092, HM Revenue and Customs contributes £9,474 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply 

As part of the application process, you will be asked to provide the following: 

• A CV detailing your job history and qualifications.
• A 750-word personal statement which should illustrate why you think you meet the essential criteria and person specification outlined in the advert.

Further details around what this will entail are listed on the application form. 

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. 

Sift

In the event of a large number of applications an initial sift will be carried out on your personal statement against the essential criteria.

If you progress to full sift, we will then review your CV and personal statement, with successful candidates being invited to interview. 

We may also raise the score required at any stage of the process if we receive a high number of applications. 

Interview 

During the panel interview, you will be asked questions based on the behaviours listed below to explore in detail what you are capable of.

Behaviours 

We'll assess you against these behaviours during the selection process: 

• Communicating and Influencing.
• Delivering at Pace.
• Making Effective Decisions. 

Technical skills 

You will also be asked to carry out a presentation using dummy data provided to you a week ahead of your interview.  

After the presentation you will be asked technical based questions which should give you the opportunity to demonstrate the things you do well and/or are motivated by. 

Interviews will take place via video link. Sift and interview dates to be confirmed.

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit list

After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled in each location. If successful, you will be informed which locations are available when we reach your position on the merit list.

Criminal Record

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a change to be made so that you can make your application, you should: 

• Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Additional Security Information 

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Terms and Conditions 

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. 

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. 

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. 

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. 

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band. 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.