About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. 

   

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you passionate about creating exceptional workplace environments that inspire productivity and well-being? Do you thrive on managing complex projects and building strong relationships with suppliers and stakeholders? 

If so, continue reading to find out more about this fantastic opportunity to join our Estates Team within HMRC. 

We are at the forefront of delivering the biggest property programme in the UK. We are at the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work. 

The Service Design and User Experience (SDUX) team sits within the Estates Locations function, delivering the improved workspace vision in support of the Locations Programme and Govt Hubs Programme. 

This role will lead on Furniture, Fixtures and Equipment (FF&E) for HMRC’s Estates Directorate.

Job description

There are two overarching components to this role:

Management of furniture, fixings and equipment.

• Contract management of suppliers, from initial tender through to delivery and post-delivery evaluation.
• Lifecycle management of furniture.
• Ownership and management of the provision of specialist furniture (for occupational health). 
• Ensuring consistency across furniture delivery routes
• Warranty management.
• Lead, support and develop the furniture team in order to maintain customer service excellence. 

Operational contract management

• Management of supplier relationships and their specific project performance. 
• Work with colleagues in the Commercial Directorate to deliver pre- and post-tender activity.
• Coordination with CAT B design teams, ensuring the furniture supplier is an integral part of the wider project team, and can co-ordinate their activities with other suppliers.
• Identification and resolution of risks and issues that could compromise the wider design ethos, intervening and negotiating practical compromises.
• Oversee the team’s review of FF&E installations in Regional Centres annually.

Person specification

The ideal candidate will have a strong background in contract management, supplier relations, and project delivery. They should possess excellent leadership skills, a strategic mindset, and the ability to manage both operational and steady-state environments. You will be adept at developing and implementing standards, optimising processes, and driving continuous improvement while maintaining a focus on customer service excellence. 

Essential Criteria 

• Programme and Project Management qualification (g. Prince 2 Practitioner, MAPM, HMRC PDLA), or willingness to work towards.
• Knowledge of the furniture industry
• Evidence of working with suppliers; skilful in negotiation.
• Experience of working in a fast-paced project team, or of large-scale change projects. 

The post holder must undertake all standard management, security, health & safety, and diversity training. 

Desirable Criteria

• Inclusive Design policy and planning, and its positive impacts.  
• To be (or to work towards being) a member of a recognised professional body for procurement and supply.
• Creating or leading engaged, effective multi-disciplinary project teams.

Benefits

Alongside your salary of £54,439, HM Revenue and Customs contributes £14,698 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

How to Apply 

As part of the application process, you will be asked to provide the following: 

• A name-blind CV including your job history. Your CV will not be scored.
• A 750-word Personal Statement.

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

Further details around what this will entail are listed on the application form. 

Sift

At sift your Personal Statement will be assessed, with the successful candidates being invited to interview. 

We may also raise the score required at any stage of the process if we receive a high number of applications. 

Interview 

During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. 

This is an example of a strengths-based question: 

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?” 

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

You will be required to give a 5 minute presentation with the question "Please describe your technical experience as it relates to the role, and how you would use it in the context of this role".

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility 

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List 

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. 

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a change to be made so that you can make your application, you should: 

• Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers: 

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Terms and Conditions 

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. 

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. 

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. 

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.