About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

   

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is the UK’s tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

Covert Operations, Digital Exploitation (CODE) sits within HMRC’s wider Fraud Investigation Service (FIS) responsible for the department’s civil and criminal investigation work. FIS ensures that HMRC has an effective approach to taking on the most serious tax evasion and fraud.

Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

Job description

If you thrive on dealing with diverse challenges, enjoy delivering exceptional support to users, expanding your knowledge and want to work with like a minded and supportive team then this may be the role for you.

The Infrastructure Officer role within CODE Technology is a technical role providing IT support and project delivery across a wide spectrum of IT systems. Reporting to the Infrastructure Manager the successful candidates will work and liaise with other members of the CODE Technology team and provide first, second and to a lesser extent third line support for desktop, servers and applications. You will implement changes in line with the agreed approval process and could also be responsible for computer desktop provision, ongoing maintenance of the desktop estate and support the design and builds of new infrastructure services.

Person specification

Technical - This is a technical role requiring a technical aptitude and would suit an IT engineer looking to advance their knowledge and career.

The job role includes but is not limited to:

• Troubleshooting and resolving customer IT technical support issues
• Working closely with 1st and 3rd line colleagues supporting troubleshooting and resolution
• Involvement with and supporting delivery of IT projects.
• Maintaining technical documentation and developing and maintaining written guidance as needed.
• Supporting application deployment, patching and configuration.
• Maintenance of IT hardware and server room infrastructure including cabling and power.
• Setup and configure computer equipment, phones, printers and peripherals and provide ongoing maintenance and support. This includes providing support to business systems, network (LAN, WLAN and WAN) connectivity, audio / visual equipment, video conferencing units and telephony (including administration).

Travel - Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. Candidates must live within reasonable daily travel, which is usually an hour each way, of an HMRC Regional Centre.

Flexibility Payment - This post attracts a Level 1a Flexibility Payment (FP) combined with a bespoke FP package of 90 additional hours, which are paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. Additionally, you will be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).

In applying for a position and accepting the FP, you agree that you can and will meet those attendance requirements.

Security Clearance - This role requires National Security Vetting at Security Check (SC) clearance level and depending on the role you are assigned to you may be required to obtain Developed Vetting (DV) clearance level. To take up duty you will need to hold Security Check (SC) vetting or be willing to apply for it. Following a successful SC application and probation period depending on your role you may be required to initiate DV vetting. If you do not hold SC or DV but are willing to go through the process, any job offer would be conditional and may be withdrawn should you fail to achieve the required vetting levels.

Essential Criteria:

• Experience in previous IT based role and/or has undertaken IT based learning.
• Be excited about technology, new capabilities and the opportunities they present.
• Have knowledge of knowledge of:
o Using/managing Windows desktops and servers.
o IPv4 addressing.
o IP address related network services such as DHCP and DNS.
o Network equipment such as routers and switches, and associated cabling.

Have an awareness of:

o Managing Windows domains using Active Directory.
o Additional network services such as NTP, SMTP, and SNMP etc.
o Network security techniques including Firewalls, VPNs, and ACLs etc.
o Routing and switching including VLANs.
o Virtualization (VMware, ESXi and vCenter or equivalent).
o Linux operating systems.
• Ability to work well under pressure and to deadlines.
• Highly motivated, pro-active team player with good communication skills.
• Strong organisation skills, able to prioritise and proactively manage own workload effectively.
• Willingness to learn and share skills, knowledge and experience, and develop alongside 3rd line colleagues.
• You all ready hold National Security Vetting at Security Check Level or willing to apply for it and be willing to obtain clearance at Developed Vetting (DV) level if required. Any job offer would be conditional and may be withdrawn should you fail to achieve the required vetting levels.

Desirable Criteria:

Full UK Driving licence.
• ITIL 3 or V4 foundation certified.
• Any IT qualification or demonstrable equivalent experience
• Knowledge of basic scripting

Further Information:

This role requires security clearance to SC/DV. Any job offer is conditional to the attainment of the security clearance to SC/DV and thus, the security clearance is mandatory. Please be aware that those who do not attain the required security clearance will not be allowed to carry on in this particular post.

Applicants who wish to work alternative working patterns are welcome to apply. The preferred working pattern may or may not be available, agreement will be subject to business need, and any request to work an alternative working pattern should be made prior to your acceptance of the provisional offer.

Appointment will be conditional upon satisfactory conduct and discipline checks and security vetting.

Candidates must live within reasonable daily travel of an HMRC Regional Centre

Benefits

Alongside your salary of £28,341, HM Revenue and Customs contributes £7,652 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A CV including your job history, previous experience and qualifications. Your CV will be scored.
• A 750-word Personal Statement.

Your CV should set out your career history (max 500 words) and for each role include:

• A brief description of your duties
• Skills and experience
• Key achievements

You should try to match these to the key responsibilities within the person specification in the job advert.

Professional Qualifications relating to the role should be provided (max 250-words).

Your Personal Statement should evidence in no more than 750 words how your skills and experience meet the essential criteria in line with the job description mentioned. Your evidence needs to show us you have the experience, approach, and skills we’re looking for.

Please fully utilise the allowable 750-word count when completing your Personal Statement.

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.

Please refer to candidate guidance attached.

Any additional wording may not be considered.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received an initial sift will be carried out against the CV. A full sift will then be carried out on the CV and Personal Statement.

Applicants who are successful at sift will be invited to interview.

Interview

During the panel interview, you will be asked a behaviour-based question to explore in detail what you are capable of. 

You will also be asked 4 questions at interview to assess your technical skills.

2 questions will explore the candidates general technical understanding and will explore:

o Experience of working/learning in an IT technology role
o knowledge of Windows Desktops/Servers, IPV4 addressing, DHCP/DNS/Networking equipment.

2 questions will explore the level of technical understanding in 2 or more of the following areas

o Managing Windows domains using Active Directory.
o Additional network services such as NTP, SMTP, and SNMP etc.
o Network security techniques including Firewalls, VPNs, and ACLs etc.
o Routing and switching including VLANs.
o Virtualization (VMware, ESXi and vCenter or equivalent).
o Linux operating systems.

Interviews will take place face-to-face.

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Additional Security Information Please note

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Current Civil Servants (all contract types) will need to ensure that they are still employed as a Civil Servant on or beyond the start date for the post. If their contract ends (for example due to the end of Fixed Term Appointment contract or resignation) at any point during the application process for the advertised role, they will no longer be eligible and may be withdrawn.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.