About the job

Job summary

Have you got experience logging antiques, artwork, and artefacts?  

Do you care about building conservation?  

Are you comfortable leading on Heritage open days? 

This is unique, but if you’ve answered yes, then maybe you should think about the position of Heritage Lead with HMRC. 

We are looking for someone to join our Estates team in Liverpool as our Heritage Lead. We need someone who will protect the integrity of listed features and ensure maintenance and proposed changes are delivered in accordance with the conservation management plan.

Although this role is within HMRC, this role means you’ll build relationships with, and work alongside local Council Heritage Officers, you’ll be working with Historic England, and you’ll be leading on Heritage Open days. The open days are unique in that they raise the profile of HMRC, but they also demonstrate our conservation credentials and where we work.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

Our Heritage Lead interacts with a breadth of individuals across the business and externally, these can include projects teams within HMRC, external suppliers, Health and Safety Managers and Council Officers. 

We are looking for you to be a key decision maker within our estate team, not only able to identify any risks but also manage any mitigating actions to resolve them. We also ask you to contribute to the planning and delivery of any targets and objectives in order to meet HMRC estates targets and priorities that ensure the preservation of heritage features. 

Customer Service is at the heart of everything we do. You’ll be collaborating with the other parts of our Estates team as well as the Local Council to ensure we are providing a seamless service to our customers. The service we provide also relies on our supplier performance, and you’ll be assessing their performance against the agreed KPI’s and Conservation Management Plan. We want you to ensure SMART development and compliance of current and future FM service delivery plans in relation to heritage commitments.

Additional Information

This role is location specific and will be based in India Buildings, Liverpool.

Person specification

As our Heritage Lead, some of your responsibilities will include: 

• Provide a proactive local interface with hard and soft FM suppliers and landlords in relation to Heritage requirements.
• Maintain a comprehensive log of antiques, art works and artefacts ensuring items are cleaned and maintained appropriately.
• Assure hard and soft FM supplier and landlord performance meets Conservation Management Plan requirements.
• Gather data and produce detailed proposals for changes required due to Health & Safety that impact Heritage features.
• Chair meetings and negotiate changes with Council Heritage Officer.
• Act as SPOC for HMRC with Council Heritage Officer, HMRC Suppliers and Contractors with respect to Estates heritage issues.
• Review Minor New Works to ensure they are delivered in accordance with Conservation Management Plan.
• Review projects to ensure they are delivered in accordance with Conservation Management Plan. 
• Collate and inform appropriate management information to enable the effective management of Conservation obligations.
• Identify, mitigate and manage customer service and risks to heritage features.
• Demonstrate HMRC’s commitment to Heritage through robust planning and assurance.
• Apply contract incentives and sanctions within delegation and make recommendations to the Area Head of Facilities Management.

The post holder may be required to take an active leadership role to support the wider Workplace Operations team in Liverpool and locations within the Liverpool Region, and carry out tasks relevant towards the day to day running of the Estate, and any other task directed by Head of Estate. 

Essential Criteria

• Clear demonstration of building management skills in both meeting customer needs and managing supplier relationships.
• Demonstration of strong customer relationship management and customer service ethos.
• Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s.

Desirable Criteria 

• Experience of working in a heritage environment.
• Experience of applications for listed buildings and those within a conservation area.
• IWFM Certificate Level 4 or equivalent is desirable (or a commitment to complete this within 24 months of take up duty).

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

How to Apply

As part of the application process you will be asked to complete a CV and 500-word Personal Statement.

Further details around what this will entail are listed on the application form.

Your CV will be used for information only and will not be scored.

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

The sift will be carried out against the Personal Statement, with the successful candidates being invited to interview.

During the panel interview, your experience will be assessed and you will be asked behaviour-based questions to explore in detail what you are capable of. You will also be asked strength-based questions to explore what you enjoy and your motivations relevant to the job role.

A Technical presentation will be required on GPP Professional technical expertise.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interview dates to be confirmed.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Eligibility

To check that you are eligible to apply, review this eligibility information

Due to operational needs, these posts are full-time; however applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 

Locations 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 330023 & vacancy closing date 20/12/23. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.