HMRC Head of Unity Business Services Data & Reporting Operations
HM Revenue and Customs
About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Do you excel when leading impactful teams?
An inspiring leader is required to help lead all aspects of and implement change across new government Shared Services (Unity Business Services)
We are committed to creating a phenomenal place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve!
Shared Services Strategy for government is an ambitious and ground-breaking portfolio redefining the way Shared Services work across government. This role sits within the Unity Programme which will deliver a new service for His Majesty’s Revenue and Customs (HMRC) & the Department for Transport (DfT) amongst others!
Job description
We are seeking an experienced and progressive leader to join our team as the Head of Unity Business Services (HR recruitment, Finance & Procurement) Data & Reporting Operations; responsible for leading the Unity team Shared Services provision cross government department.
This role sits in the Chief Finance Officer (CFO) group. CFO supports our people and the running of HMRC by providing commercial, estates, finance, control, banking internal audit and Unity Business Services as well as looking after Corporate Services Transformation.
This role is within the Unity Business Services area. Across government, Shared Services touches the lives of over 450,000 civil servants providing business critical tools in human resources, finance, payroll and procurement to enable employees to deliver public services.
The Government Shared Services (GSS) ambition is for better services, with modernised systems, delivering the business greater value and efficiencies.
Role Specification
The Unity Business Services (HR recruitment, Finance & Procurement) Data & Reporting Operations Team are a small specialist team operating in a fast-paced environment. The team balances standard reporting with the need to respond to constantly evolving business priorities resulting in requirements for large, complex and highly critical data sets across government to support finance, planning and recruitment.
With access to one of the largest people data platforms across government, leading a team at the forefront of reporting from SAP ERP system using a variety of tools and rapidly growing the boundaries of what can be achieved.
Person specification
You will be HMRC’s data operations lead for Unity Business Services reporting approaches, ensuring the final solutions meet HMRC’s needs.
Playing a proactive role in crafting and agreeing data and reporting strategies and standards for UBS.
- Collaborate with the Cabinet Office, ensuring alignment with wider UBS strategy and convergence requirements.
- Confidently establish collaborations within HMRC, across the Civil Service and with external suppliers and partners leading strategic and technical level conversations.
- Comfortable working with and challenging senior leaders where necessary. Championing data security across HMRC Unity Business Service, ensuring that we remain GDPR compliant.
- With a passion for innovation, being able to find new opportunities, and use data and analytics to create effective consensus and appetite for change and improvement.
- As part of the wider HMRC Unity Business Services Leadership Team you will actively role model HMRC’s values and commitments, support colleagues to develop their careers and champion wellbeing.
Essential Criteria
- Strong experience of data and reporting to allow you to engage on both a technical and strategic level with your team and a broad range of customers.
- Demonstrated experience in agreeing and using critical metrics and SLAs to support business to drive performance improvements.
- Strong leadership skills with the ability to inspire and motivate teams.
- A proven track record to drive business decisions through the provision of high-quality data and effective data visualisation.
- Proven track record of working with and influencing senior colleagues and team members.
- Good understanding of shared services technologies, systems and best practice – including experience of Finance / HR systems
Desirable Criteria
- Experience of data and reporting in shared services across finance and HR
Benefits
Alongside your salary of £66,957, HM Revenue and Customs contributes £18,078 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Experience.
How to Apply
As part of the application process, you will be asked to complete a name blind CV. Further details around what this will entail are listed on the application form.
Your CV should cover your job history and will be scored against the roles, responsibilities and criteria outlined in the advert.
We try to make our application process as straightforward as possible, so we ask for a two-part CV:
Job History: Please provide your employment history setting out:
- Dates in role (MM/YY – MM/YY).
- Employer
- Job Title.
- A description of your responsibilities and relevant achievements detailing the ‘what you did’ and ‘how you did it’.
- Detail any key achievements and the impact your work has had.
Tailor this to showcase how your experience aligns with the advertised role and essential criteria.
Tips for Applying:
- Be clear, concise, and ensure information is easily digestible.
- Emphasise transferable skills and measurable impacts.
We will assess you against the essential criteria.
Assessment will be by sift and where necessary interview.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Sift
The sift will be undertaken using the personal statement assessing how your skills and experience match the person specification and essential criteria mentioned. Please include relevant achievements detailing the ‘what you did’ and ‘how you did it’, and the impact your work has had.
Candidates who pass the initial sift may be progressed to a full sift or advanced straight to the interview stage.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
At Interview, your experience will be assessed.
Interviews will take place via video link.
Sift and interview dates to be confirmed.
Reserve list:
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Diverse perspectives and experiences are critical to our success, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role.
We’re committed to creating a great place to work for all our colleagues here at HMRC and want everyone to feel valued and supported to achieve their potential.
Click here for more information on how we make this happen.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.