About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

   

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you have a passion for transforming complex data into insightful and impactful visualisations?  

Are you experienced in leveraging powerful tools like Power BI to uncover hidden trends and patterns within large datasets?  

If so, continue reading to find out more about this fantastic opportunity to join HMRC. 

The People Analytics and Insight (PAI) Directorate was established in late 2019 as part of HR within HMRC. The Vision of the Directorate is to ‘deliver people insight and analytics to enable HMRC to shape its future through the use of evidence-based decision-making’. 

HMRC is a significant employer, with 65,000 staff, and therefore people analytics plays an important part in driving change and shaping the future of the organisation. The team was formed specifically to bring a different way of operating to HR and to facilitate greater rigour in the successful delivery of key programmes. 

This role oversees the delivery of this activity, the professional standards and the innovation applied to find creative ways to deliver highly effective solutions. 

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert. 

Job description

In this role, you will be a valuable member of the People Analytics and Insight (PAI) directorate. PAIs mission is to positively influence the engagement and effectiveness of our colleagues, by empowering HMRC to unlock the value of people information & insight, via our expert products and services. 

You will be responsible for the design, build and delivery of key Management Information (MI) reports, using HR People Data. We build self-service reports in Power BI creating accurate, relevant, and clear visualisation for all our large and varying HR data sets. This will include engaging with our stakeholders, defining requirements, and supporting the MI Community of Practice. 

You will be expected to work collaboratively with evaluation experts in the team to deliver solutions for our customers to enable them to realise the value of people related programmes and initiatives, through use of evaluation and MI.

Person specification

Main Responsibilities 

• Analyse multiple datasets from a wide range of sources and use effective data visualisation to provide meaningful and informative insights. 
• Provide expert advice through consultancy on Management Information, data, analytics, evidence gathering and data visualisation. 
• Drive forward continuous improvements across our datasets, reporting and dashboards.
• Work with stakeholders to scope out data requirements and build intuitive dashboards to meet the growing demand.
• Maintain governance processes, ensuring that we adhere to GDPR and security guidelines.
• Work collaboratively with other areas of expertise across PAI.
• You will, on occasion, be asked to deputise for a Senior Manager.

Essential Criteria: 

• Experience of working with large datasets, using multiple formula & data visualisation techniques to manipulate data in Power BI 
• Ability to build and present reports in a customer focussed way.
• Able to champion the strategic use of data, analysis and insight to support decision-making.
• Excellent communication and problem-solving skills and an ability to communicate complex technical and data concepts clearly and concisely to a wide audience. 
• Experience of working collaboratively across a multidisciplinary team.

Desirable Criteria: 

• Understanding of the wider Power Platform, including PowerApps and PowerAutomate
• An understanding of data security and GDPR regulations.
• Experience of undertaking theoretical, process or impact evaluations
• Experience of development of KPIs

Benefits

Alongside your salary of £35,092, HM Revenue and Customs contributes £9,474 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to complete a name blind CV and a 750-word Personal Statement.

• A name blind CV including your job history. Your CV is for information only and will not be scored. 
• A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Further details around what this will entail are listed on the application form.

Sift

During the Sift, your will be assessed against your Personal Statement and if successful you will be invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, you will be asked a technical question and you will be asked behaviour based questions to explore in detail what you are capable of. We will assess you against these behaviours during the interview process:

Delivering at Pace, Managing a Quality Service and Working Together.

Details of any technical question(s) will be shared with candidates prior to their interviews.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List 

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should: 

• Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. 

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band. 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.