About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

   

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you passionate about data analysis and eager to kickstart your career in a dynamic and fast-paced environment?

Do you want to make an impact and get paid to learn new skills?

This is the perfect time to apply for our Level 4 Data Analyst apprenticeship. Say yes and begin writing your next career chapter here and now.

Job description

Imagine getting paid to gain new skills that will serve you throughout your career. As a Data Analyst Apprentice, you will earn while you learn and make a real impact.

You will become part of the Government Digital and Data profession, collecting, organising, and studying data to provide invaluable business insights. But that's not all – we're not just about business needs; we're all about the end user experience too. You'll focus on recognizing the potential for automating business processes and enhancing information systems, ensuring that resources are allocated where they truly matter.

As a vital member of our dynamic delivery teams, get ready to be at the forefront of digital innovation! Your role is not just about meeting needs – it's about anticipating them. Dive into the exciting world of user research to uncover emerging trends and needs? Develop systems that not only streamline processes but also sprinkle in a bit of magic by automating tasks.

With our cutting-edge technologies, you'll have the power to unlock infinite possibilities. Your work won't just improve efficiencies; it will redefine them. Get ready to embark on a journey where your creativity meets modern tech, all in the name of delivering exceptional digital solutions.

The apprenticeship

We’re seeking motivated self-starters to fill permanent roles.

You’ll have round-the-clock support from managers, coaches, fellow apprentices, and the Data Analyst community. With experienced mentors guiding your journey, you’ll master the latest best practices while forming meaningful connections.

With 20% time reserved for training, you’ll earn while progressing towards completion of an 18-24 month apprenticeship.

In this role you will:

• You will work as part of the Government Digital and Data profession, working within a Digital & Data environment.
• Dive into the development of complex and high-profile analytical products.
• Collaborate with the business to unravel the mysteries of analytical work, ensuring we’re always on the same page.
• Manipulate multiple data-sets to analyse data and provide insights that will enlighten!
• Ensure products meet our quality standards.
• Translate the tech talk into a language everyone can understand.
• Provide regular progress updates on your analysis, keeping people informed.

Person specification

Essential Criteria:

You should have the following:

• Analysis and synthesis - show an awareness of the need for careful analysis of data to produce clear findings.
• Data visualisation – be able to use Excel or other software to merge, analyse, visualise, and consolidate data using pivot tables, functions, and charts.
• Data quality assurance, validation, and linkage - understands basic data issues and be able to check that the data and analysis look right.
• Communication – be able to communicate effectively with technical and non-technical stakeholders.
• IT and mathematics – be able to apply your knowledge and experience of IT and mathematical skills, including tools and techniques.
• Be comfortable learning to use new tools and large datasets.
• Be able to organise and prioritise your work.
• Be able to work collaboratively in a team.
  

Eligibility Criteria:

Minimum Eligibility Requirements

Valid passport/birth certificate and NI number
Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date
Not undertaking another apprenticeship or government funded qualification at the same time

You must also hold one of the following:

Level 3 qualification (apprenticeship/A-levels/BTEC, etc)
OR equivalent work experience (typically two years in a relevant role)
Plus:
5 GCSEs (or other equivalent), including English and Maths at Grade 4 (C) or above – or be willing to complete a level 2 English and Maths functional skills qualification.
Eligibility criteria is set by a 3rd party learning provider, not HMRC.

Benefits

Alongside your salary of £28,341, HM Revenue and Customs contributes £7,652 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to complete a CV and a 500 word personal statement demonstrating how you meet the essential criteria for the role:

• A CV and Qualifications

Your CV is all about summarising your skills, knowledge and experience suitable for the role. Your CV will be scored against the experience required outlined in the advert

For qualifications - please detail how your current qualification/experience level meets the eligibility criteria, providing details of all qualifications and grades required.

• Complete 500 word personal statement demonstrating:
  

Why you are interested in the role?
How you meet the essential criteria?

Further details around what this will entail are listed on the application form.

Sift and Assessment Centre

Applicants will be sifted on CVs and personal statements submitted against the speciation above, in particular the essential criteria.

If we receive a high volume of applications, the sift will be carried out against personal statement only.

Following the application closing date, you may be invited to an assessment centre. The assessment centre will be a 2-stage process consisting of an interview and a paired/group exercise. This will be delivered virtually via Microsoft Teams. The assessment centre will be conducted by staff from HMRC, focusing on experience and strengths of the candidates.

Interviews will focus on the candidates’ application, their knowledge, experience and competence, and the essential criteria required. Feedback on applications will only be provided if you attend the assessment centre.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Candidates may be required to obtain additional security clearance. The candidates will be unable to take up post until the relevant Security Clearance is obtained.

Interview

During the panel interview, your experience will be assessed, you will be asked behaviour-based questions to explore in detail what you are capable of and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

Behaviours:

• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service

This is an example of a strengths-based question:

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List 

After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Who can start an apprenticeship?

To start an apprenticeship, you’ll need to be:

• 16 or over
• living in England
• not in full-time education

You can apply for an apprenticeship while you’re still at school but you’ll need to be 16 or over by the end of the summer holidays to start the apprenticeship.

Please note if successful you must be 16 or over to undergo the relevant security checks.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. 

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.