About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. 

   

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you enjoy solving problems?

Are you passionate about user experience?

Are you currently studying towards a degree, and looking to complete your year in the industry?

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

Imagine getting paid to gain new skills that will serve you throughout your career. As an Associate Cloud Infrastructure Operations Engineer Industrial Placement, you will earn while you learn and make a real impact.

You will become part of the Government Digital and Data profession. You will work within an established team, supporting other infrastructure operations engineers in their daily work.

This is your chance to have real experience in this exciting role and have an impact on millions of people.

Due to Business need 3 of the 5 roles will be required to be based in Stratford while only 2 roles can be offered between Stratford, Leeds & Newcastle.

In this role you will have knowledge or work towards learning how to:

- Identify and register incidents, gathering the required information and allocating it to the appropriate channel.
- Investigate problems in systems, processes and services – contribute to the implementation of solving the problems.
- Show an awareness or understanding of user experience analysis and its principles.
- Identify and engage with users or stakeholders to collate user needs evidence.
- Manage service components to ensure they meet business needs and performance targets.
- Implement changes based on requests for change and apply change control procedures.
- Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas.
- Manage service components to ensure they meet business needs and performance targets.
- Show an awareness of the scripting tools and software that are available and currently in use.
- Have a understanding of how IT systems are designed and work – Networking, Identity, and Infrastructure and how they’re connected to deliver business services.
- Knowledge of Cloud principles and the benefits Cloud offers.
- Experience of AWS and Azure and some evidence of using these environments for your Degree work.
- Base knowledge of Git workflow and code release principles, as well as an understanding of Linux and Window environment.
- Knowledge of ITIL processes and how they are applied to corporate IT systems – Incident, Problem, Change & Event Management.

Person specification

Eligibility Criteria

- You must be in the penultimate year of your degree course currently studying full time.
- You must have the right to work in the UK for the duration of your placement. We can not obtain this for you.
- Studying towards an IT related degree.
- Master Students ARE NOT ELIGIBLE TO APPLY

If you are successful, your placement will start in early September 2024 and this will be for a minimum of 9 months. We can not accept placements any earlier than this.

We can not accept graduates or students who are graduating imminently – these roles are reserved for sandwich placement students only who will join us on a full time basis only.

Essential Criteria: 

We are looking for an industrial placement who is:

- Analytical, self-motivated with excellent attention to detail.
- Strong communication skills, both orally and in writing.
- Strong decision making and problem-solving skills.
have a understanding of how IT systems are designed and work
- Networking, Identity, and Infrastructure and how they’re connected to deliver business services.
- Knowledge of Cloud principles and the benefits Cloud offers.
- Experience of AWS and Azure and some evidence of using these environments for your Degree work.
- Base knowledge of Git workflow and code release principles, as well as an understanding of Linux and Window environment.

Desirable Criteria:

Knowledge of/or willingness to learn ITIL processes and how they are applied to corporate IT systems – Incident, Problem, Change & Event Management

Benefits

Alongside your salary of £28,341, HM Revenue and Customs contributes £7,652 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply 

As part of the application process, you will be asked to provide the following: 

• A name-blind CV including your job history and previous experiences.
• A 500-word personal statement.

Further details around what this will entail are listed on the application form.

Your CV is all about summarising your skills, knowledge and experience. Please also detail the degree you are currently studying towards and your current year of study.

Please complete a personal statement (500 word limit) demonstrating the following:

- Why you are interested in the role?  
- How you meet the essential criteria? 

Sift

Applicants will be sifted on CV and personal statement submitted against the speciation above, in particular the essential criteria.

Following the application closing date, you may be invited to partake in a virtual interview.   

We may also raise the score required at any stage of the process if we receive a high number of applications. 

Interview 

Interviews will focus on the candidates’ application, their knowledge, experience and competence, and the essential criteria required.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility 

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for a period of up to 6 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account. 

Merit List 

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a change to be made so that you can make your application, you should: 

• Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers: 

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions 

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. 

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. 

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. 

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.