About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. 

   

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training?

Well look no further!

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We do this by taking equality, diversity and inclusion into account in everything we do. Diverse perspectives and experiences are critical to our success, and we welcome and encourage applications from all people from all backgrounds with the relevant experience and skills.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. What’s more, most roles offer hybrid working where you spend part of your working week at home giving you even more control over your work-life balance.

This role will support in all areas of Asset Management.

The Asset Information Manager will lead on unpacking of Asset data from internal and external sources to understand and inform Asset performance / condition. The role will support the Asset Management function in HMRC to develop a Lifecycle Replacement Programme. Developing and preparing Asset / LCR reports whilst providing data to report in to and against the Strategic Asset Management Plan (SAMP).

Job description

• Support with the management and lead on data analysis of all buildings in scope & asset information. To inform capital investment, maintenance strategies and estate strategy and tactical planning.
• Work collaboratively with teams across HMRC, to ensure property, condition and component information is robust, accurate and current and changes in the condition, configuration and status of property assets are recorded in all relevant systems in a timely and accurate manner.
• Work with suppliers to ensure all services relating to Asset Management are delivered in line with the contract.
• Work with external Consultants to draft client briefs to procure in technical services relating to Asset Management i.e. Condition surveys / acquisition surveys.
• Work with the Project Delivery Teams internal / External to support in the management of budget tracking / planning.
• Ensuring processes, system links and reports are in place and are operating correctly, to support the effective management of asset data, including data provided by contractors and other external sources i.e. BIM, BMS, CAFM.
• Regularly audit asset information and PPM / reactive delivery, asset information management processes and automated system links, including those managed by others, and correct errors, implement improvements and report on the results.
• Supporting with Developing and creating a monthly report detailing risk, issues, and financials for consumption of senior leaders and providing updates against the Strategic Asset Management Plan.
• Resolve queries and ad hoc requests for information and advice and escalate more specialist and complex queries or issues to the Head of Operational Asset Management & Lifecycle Replacement.

Person specification

We are looking for someone who is confident in reviewing and challenging information, and has a drive to develop their skills and knowledge within asset management processes. You’ll be solution orientated thinker confident enough to correct any potential errors and implement any improvements as a result.

We need someone who can support with developing a monthly report that details any risk, issues and financials for senior leaders to see updates on regarding the Strategic Asset Management Plan. You need to be confident enough to resolve any queries that may arise from this including any ad-hox requests for information and advice.

Essential Criteria:

• Evidence of dealing with a diverse range of challenging stakeholders at a senior level.
• Knowledge of Property Legislation i.e., Planning, Building Control, Statutory Compliance, Commercial Landlord and Tenant.
• Ability to analyse and interpret information, engaging stakeholders to make informed decisions and deliver business-focused solutions.
• Knowledge and understanding of Building Fabric and Mechanical and Electrical disciplines.
• Evidence of working with a range of people and demonstrating negotiation skills.
• Excellent relationship builder, experienced working across all levels in an Organisation.
• Able to prioritise work within a team.
• Able to work in a data driven environment to produce data insights which support the continuous improvements of the Estates.
• Demonstrable experience of working in an Estates Asset Management function dealing with Mechanical, electrical, structural and fabric assets.

Desirable Criteria:

• IWFM Level 4 / IAM Certificate / DDAT.
  

Benefits

Alongside your salary of £35,092, HM Revenue and Customs contributes £9,474 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

How to Apply 

As part of the application process, you will be asked to provide the following: 

• A name-blind CV including your job history.
• A 750-word Personal Statement.

Your CV and personal statement should be aligned to the person specification within the advert and the Specialist Knowledge & Experience within the role profile.

Your Personal Statement should explain how you meet the essential criteria for the role.

Sift

At sift your CV, and your Personal Statement will be assessed, with the successful candidates being invited to interview. 

We may also raise the score required at any stage of the process if we receive a high number of applications. 

Interview 

During the panel interview, your experience will be assessed, you will be asked questions based on the behaviours listed below to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

A technical question will be asked to allow you to demonstrate knowledge of using Asset Data and CAFM systems.

Behaviours: 

• Communicating and Influencing
• Working Together
• Changing and Improving
• Managing a Quality Service

This is an example of a strengths-based question: 

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?” 

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. 

We aim to conduct the sift within 2-3 weeks of the advert closing and interviews will be scheduled approximately 10-15 working days following the sift. Interviews will take place via video link.

Eligibility 

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk  – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List 

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. 

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a change to be made so that you can make your application, you should: 

• Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Additional Security Information 

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers: 

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions 

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. 

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. 

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. 

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.