About the job

Job summary

Do you want to be part of building the future at Kew and Wakehurst, and work with a diverse team of experts in one of the world’s leading Botanic Gardens? Do you have a background in customer service, and enjoy a fast-paced working environment within a progressive team? If so, this role could be for you.

Job description

We are looking for a dynamic person with a can-do attitude to join our Estates Helpdesk team.  A new key position working within the Estates Support Services team at Kew and Wakehurst place has now become available, and we are looking to recruit immediately. 

Person specification

Your role as Estates Helpdesk coordinator is fundamental to the day-to-day operation of the Helpdesk, your strong administration skills and attention to detail will compliment our team of highly skilled individuals who are key to the care and maintenance of both sites. We deal with a high volume of activities, often against tight timescales, and consequently this role is busy, varied, requires excellent attention to detail and the ability to multi-task. This is a fixed-term contract role for 1 year to cover maternity leave.

Benefits

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

Things you need to know

Selection process details

If you are interested in this position, please submit your application via the Kew Gardens website. 

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.