About the job

Job summary

This role can be based in Caernarfon or Pontypridd, where your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model with the expectation that you will spend a minimum 60% on a DVSA site or on official business giving you greater flexibility about where and when you work.

Are you highly motivated with the ability to work independently?

Are you an effective problem solver with the ability to interpret legislation and analyse information from a variety of sources?

Can you influence and communicate with senior officials and stakeholders?

If so, we would like to hear from you!

Job description

The Hearing Centre Casework Manager will work within the Office of the Traffic Commissioner (OTC).

The Traffic Commissioners (TC) have responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator’s license and other functions.

In this role you will be preparing casework on complex Public Inquiry and other hearings. You will also be responsible for ensuring that all functions are carried out in an efficient and timely manner so that legislative time scales are adhered to.

You will work closely with the Hearing Centre Casework Officers providing case management support, mentoring, and coaching to share knowledge to improve quality and standards, and will liaise regularly with the traffic commissioners and OTC staff in other hearing centres.

Key Responsibilities include:

• Preparation and management of public inquiry and other hearing cases to be heard by TCs.
• Ensuring that letters calling parties to the hearings, and evidence bundles are completed in accordance with the Statutory Documents, operating instructions, and service level agreement (SLA).
• Ensuring that actions arising from hearings are progressed, a clear record is made of the outcome and cases are referred to the relevant OTC teams as appropriate.
• Make, and progress, evidence-based decisions on cases under the delegated authority provided by the TCs in accordance with the Statutory Documents and Operating Instructions.
• Attending meetings, both with and on behalf of the TC, with a variety of stakeholders to include operators, industry representatives and enforcement agencies.
• Drafting responses to letters received from stakeholders providing advice and guidance as required.
• Working in collaboration with colleagues across all functions for the good of the OTC and DVSA and to create a high performing and well-respected Agency.

For further information, please find the attached candidate pack.

Person specification

To be successful in this role you will have the ability to work effectively under pressure as you will be required to deliver within tight timeframes.

You will have the ability to speak, read and write to customers in Welsh.

You will possess effective analytical skills and be able to solve arising problems and issues.

You will be an excellent communicator and will have the ability to liaise with a range of stakeholders of varying seniority levels.

You will also have the ability to interpret complex legislation and alongside this will have a basic understanding of the function of courts and tribunals.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. 

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. 

We’re working hard to:  

• make roads safer
• improve services for our customers
• make road transport greener and healthier
• harness the potential of technology and data
• grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society. 

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+. 
 
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.  

Further Information

Whilst we accept applications for those looking for part time work, please note, that there will be a business requirement for successful candidates to work a minimum of 30 hours per week.

Please note, due to the nature of the role candidates must expect travel and overnight stays, as per business requirements.

Benefits

• An environment with flexible working options where we encourage a great work-life balance
• Exceptional pension with an employer contribution of an average of 27%
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
• Latest IT and Tech devices
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
• Wide range of discounts schemes on high street names
• Employee assistance program for health and wellbeing
• Cycle to work scheme and Gym membership offers
• For more information see visit our careers page

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

As part of the application process you will be asked to provide a CV and Personal Statement. Further details around what this will entail are listed on the application form.

For your Personal Statement, please provide detailed evidence of the following:

• Experience of where you have worked well under pressure to meet set deadlines.
• Demonstrable experience of where you have communicated effectively and have tailored your communication style to meet the requirements of a particular audience.
• Experience of where you have analysed and interpreted data and from this have made recommendations or have identified associated risks.
• Experience of where you have been required to interpret complex legislation.

Your Personal Statement will be limited to a maximum of 1000 words.

Sift and Interview Dates

The sift is due to take place on 14/3/24 & 15/3/24

Interviews/assessments are likely to be held from 27/3/24

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview. 

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates. 

The selection process will be designed specifically for the role. As a result, your assessment will include: 

• An interview
• A translation written exercise (measuring your ability to translate Welsh to English and English to Welsh)

Please note, for the translation exercise, we will be measuring your ability to read and write in Welsh.

If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events. 

You’re encouraged to become familiar with the candidate pack attached, as you may be assessed against any of the criteria recorded within. 

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. 

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

You can read more about Success Profiles here. 

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.