About the job

Job summary

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.  

Are you an authentic, visible leader with a future focussed mindset?

Do you have large scale operational delivery experience in a fast-paced environment?

If so, we'd love to hear from you!

Job description

It’s an exciting time to be a Leader at the DVLA as we transform our services through new technologies and modern ways of working. As a key member of the senior leadership team, you will work with and lead your team, of approximately 500 members of staff to achieve customer service targets, performance and quality standards which exceed customer expectations whilst improving efficiency in the workplace.

You will lead an efficient and effective operation that prides itself on giving customers an outstanding service and ensuring their data is protected. To achieve this, you will be an exemplary role model and an inspirational leader to those who work for you.

Within this role you will have the opportunity to develop your own ideas for change and to influence the strategic direction of the department, as well as the chance to lead an experienced people-focussed team, delivering real benefits for our customers across the UK. 

You will have a proven track record of success in a people leadership role and have the ability to embed an environment that champions recognition, involvement, development and support for all. You will be an advocate for change, promoting a culture of continuous improvement within your department.

Responsibilities

Your responsibilities will include but will not be limited to: 

1. Leading the Unit to:
   • Embed a people focussed environment that champions Recognition, Involvement, Development and Support for all
     
   • Achieve key performance targets, performance and quality standards
     
   • Achieve internal targets and standards
     
   • Continuously improve efficiency and effectiveness
     
   • Effectively manage risks
     
   • Support the delivery of Electronic services
     
   • Deliver Change 
2. Contributing to the Agency’s strategic business planning process by developing performance and quality standards and effectively managing all resources based on robust business intelligence.
3. Advancing and supporting the Agency’s strategic, organisational and cultural change programmes by, for example:
   • Promoting changes and leading teams through the change process
     
   • Delivering and monitoring the benefits brought by change
     
   • Building team and management capability to be fit for the future
     
   • Creating a culture that supports an environment of accountability and future proofs the workforce

For further information about the role please see the attached role profile. 

Additional information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’. 

This role will require you to work on-site at our designated office in Swansea. 

Person specification

We are looking for a confident, passionate, and articulate operational delivery professional, who can effectively lead people to exceed our customers’ expectations. You will have extensive experience of leading in an operational, fast paced environment and leading through structural or cultural change.

You will have a future focussed approach and can balance long and short-term priorities to implement business, process and people strategies; with a deep understanding of the value that they bring to the business.

You will promote an innovative culture; where shared vision, teamwork, and learning from mistakes enable continuous improvement. You will be willing to take considered risks, with the resilience and determination to achieve goals.

Above all, you will possess exceptional relationship and people management skills with a track record of inspiring, motivating and developing teams. You will lead from the front and will inspire your department to provide a first-class service.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.  

About Operational Delivery Profession 

 

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services. 

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 3 months. 

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. 

• Best in class learning and development tailored to your role  
• An environment with flexible working options where we encourage a great work-life balance 
• Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme 
• 25 days holiday, increasing by one day each year up to 30 days pro rata 
• Access to the staff discount portal 
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff   

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.   

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to Apply   

As part of the application process, you will be asked to complete a CV and personal statement of up to 1000 words. Further details around what this will entail are listed on the application form.

For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria:   

• Leading and managing large scale operational teams within a complex organisation, driving performance and engagement at all levels.
  
• Leading teams through cultural or structural change.
• Developing and maintaining relationships with key stakeholders with the resilience and determination to achieve key strategic goals - managing challenge and influencing direction.

Click here for further guidance on writing a CV and personal statement. 

The sift is due to take place from Tuesday 30th July 2024.

Interviews will be held from Thursday 15th August 2024. 

This interview will either be conducted via a video interview or on site at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done. 

The selection process will be designed specifically for the role. As a result, your assessment will include: 

•              An interview and presentation.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

For further information on Success Profiles visit our Careers website. 

Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. 

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.