About the job

Job summary

At the Driver and Vehicle Licencing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.  

Are you an authentic, strong, visible leader with a future focussed mindset?

Do you have the drive and innovation to work and lead a team in an industrial environment?

If so, we'd love to hear from you! 

Would you like to find out more about the role, the team and what it’s like to work at DVLA? If so, we are organising a familiarisation session where you can meet the team on Wednesday 14th February at 10am. 

Please email OCSDRecruitment@dvla.gov.uk to book on. 

Job description

We are looking for a passionate and perceptive leader to join the Output Services Group (OSG) Senior Operational leadership team and take up the challenge of a strong customer service ethos to lead the print, mail and engraving business. As DVLA progresses through its transformation journey and its internal services reduce, the service it provides to the wider public sector is growing. Therefore the post holder will need a continuous improvement focus to ensure continued delivery of a cost effective service.

• As the role holder you will be responsible for leading around 110 staff. You will work with, drive and lead your team to achieve customer service targets, performance and quality standards - exceeding customer expectations through driving quality in operational delivery, improving efficiencies in the workplace and engagement levels within the workforce across two of our sites, Morriston and Ty-Felin.
• You will need to relish the responsibility of this role and have the drive and the determination to be a powerful agent of change. However, you will also recognise that change happens by engaging people at each stage of the process. You will be a strong leader, capable of realising the full potential of your team.
• You will fully support and drive our Business Plan and Strategic agenda, advocating/facilitating change, digitisation and modernisation. You will be comfortable working in an industrial environment, a key element of this role is stakeholder engagement with third party suppliers. 

The role can result on occasion the requirement to attend one of the two output facilities during unsociable hours to support or meet with team members working shifts. 

Responsibilities

Key accountabilities of the role include:

1. Lead the Unit to:

• Achieve key performance targets, performance and quality standards.
• Achieve internal targets and standards.
• Continuously improve efficiency and effectiveness.
• Effectively manage risks.

2. Advance and support the Agency’s strategic, organisational and cultural change programmes by, for example:

• Promoting changes and leading teams through the change process.
• Delivering and monitoring the benefits brought by change.
• Building team and management capability to be fit for the future.

For an in-depth insight into the role please refer to the Role Profile. 

Additional information

You will be required to work across both Morriston and Ty Felin OSG sites.

OSG provides an operational services 24hrs 5 days per week (Sunday night 10pm to Friday night 10pm). You will need to be adaptable as you may be required to attend the office in this leadership role during any time period that the service is provided.

Person specification

• We are looking for a confident, passionate, and articulate operational delivery professional. You will come to us with experience of working in an industrial environment and have the ability to provide cohesive leadership to all direct reports, to ensure that all strategic objectives are met, and quality standards continue to improve.
• You have a future focussed approach and can balance long and short-term priorities to implement business, process and people strategies; with a deep understanding of the value that they bring to the business.
• You promote an innovative culture; where shared vision, teamwork, and learning from mistakes enable continuous improvement. You’re willing to take considered risks, with the resilience and determination to achieve goals.
• You will have excellent organisation and time management skills and an inclusive collaborative style, able to bring others together. Above all, you will possess exceptional relationship and people management skills with a track record of inspiring, motivating and developing teams.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.  

About Operational Delivery Profession 

 

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services. 

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 3 months. 

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. 

• Best in class learning and development tailored to your role  
• An environment with flexible working options where we encourage a great work-life balance 
• Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme 
• 25 days holiday, increasing by one day each year up to 30 days pro rata 
• Access to the staff discount portal 
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff   

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.   

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to Apply 

As part of the application process, you will be asked to complete a CV and personal statement (up to 1000 words). Further details around what this will entail are listed on the application form.

We need to understand how your skills and experience meet all the essential criteria for this role. You can use any part of your life to demonstrate your skills and experience, but it must be relevant to the role. You can refer to your work experience, education, hobbies, or interests. 

You can decide the best way to structure your personal statement. You may choose to address each of the essential criteria on their own. Or you can give one example that covers all the essential criteria we are looking for. Click here for further guidance on submitting your CV and personal statement. 

It is essential when submitting your personal statement that you provide as much detail as possible, within the word count, against the essential criteria outlined below as this will be used in conjunction with your CV to assess candidate suitability to move to the next round in the recruitment process. 

For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria: 

• Leading industrial shift working teams with a capacity of over 50+ staff to drive performance and engagement at all levels
  
• Promoting collaborative ways of working amongst your team and stakeholders driving a continuous improvement culture
• Developing and maintaining relationships with key stakeholders with the resilience and determination to achieve key strategic goals - managing challenge and influencing key decisions

The sift is due to take place from Tuesday 20th February 2024.

Interviews will be held from Thursday 7th March 2024.

This interview will be conducted on site, at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done. 

The selection process will be designed specifically for the role. As a result, your assessment will include: 

•              Presentation and interview  

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within. 

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

For further information on Success Profiles visit our Careers website. 

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.