About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. 

 

Visit our YouTube channel to watch the full series and come and discover your potential 

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

The People Analytics and Insight (PAI) Directorate was established in late 2019 as part of HR within HMRC. The Mission of the Directorate is to ‘To positively influence the engagement and effectiveness of our colleagues, by empowering HMRC to unlock the value of people information & insight, via our expert products & services’.

HMRC is a significant employer, with 65,000 staff, and therefore people analytics plays an important part in driving change and shaping the future of the organisation.

This role is in the Customer Delivery team, which is one of three capability areas along with Strategy and Design and Optimisation. The Directorate was formed specifically to bring a different way of operating to HR and to facilitate greater rigour in the successful delivery of key programmes.

The Customer Delivery team is an end-to-end delivery team, focussed on the implementation of the insight led strategy, with all customers, to deliver value through the expertise and capability of team. The team helps internal customers get the most value out of people insight by addressing the business problems which are most relevant to them (e.g. key workforce issues and strategic objectives) . The team uses the capability, skills and expertise of the team to deliver insightful products and services which ensure our customers take decisions which are underpinned by evidence.

As a key member of the PAI senior leadership team, this role works in conjunction with another Grade 6, and oversees the delivery of this activity, the professional standards and the innovation applied to find creative ways to deliver highly effective solutions.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert. 

Job description

• Championing the drive to be insight-led in our people decisions across HMRC, challenging stakeholders to utilise evidence as the maturity in exploiting insight increases in their respective areas and providing practical support from PAI’s skillset and products.
• Champion innovation within delivery, proactively exploring and promoting new methodologies, moving forward with those showing biggest potential for business impact.
• Member of the People Analytics & Insight senior leadership team, promoting an insight led and evidence-driven approach to the management of people in HMRC.
• As a member of the PAI SLT having a collective responsibility and working with peers to drive PAI forwards and deputising for the PAI Director as required.
• Nurture strong relationships with key stakeholders across the organisation, providing thought leadership, guidance and recommendations on workforce related issues.
• Set and maintain professional standards of relevant skills and knowledge across PAI.
• Champion diversity and inclusion in PAI.
• Proactively represent PAI by utilising own technical knowledge and experience to enhance links with other analytics teams across HMRC, and develop strong networks with OGDs to further People Analytics & Insight across the Civil Service.
• Ensure that PAI make effective use of external communications to grow our profile within HMRC as a whole.
• Own the delivery of the People Information Delivery Group monthly meeting to ensure it is delivering an effective governance and insight-led forum, prioritising those projects which align to strategy, business need and value, and ensuring that there is effective engagement from all stakeholders to make it a productive group to drive CPO and HMRC forward.
• Build and maintain a network of insight champions around CPO who are the voice of PAI into the business, and the voice of the business into PAI.

Leadership of the PAI Customer Delivery team, responsible for end-to-end delivery of insight to our customers. Responsibilities include:

• Direct Line Management of subject matter experts, accountable for HMRC becoming more insight-led in their particular specialism, through the delivery of portfolios of projects.
• Ensuring that team members develop the necessary relationships with operational teams, programmes, business partners and other stakeholders, and that work is being commissioned on a regular basis.
• Ensure directorate processes to manage resources effectively are followed.
• Coaching and mentoring of the team.
• Overseeing professional and personal development of team members.
• Provide a compelling vision of the future of the team, via formal strategy documents and inspiring day to day communication.
  

Person specification

This role requires an individual who can take the initiative and work with little or no supervision.

• You have experience leading and managing teams and getting the best from analysts.
• You pay attention to details.
• You are patient, level-headed and calm under pressure.
• You have a collaborative approach. You are keen to work with others to achieve progress against shared objectives.
• You can think on your feet and take initiative. Can make decisions when needed and are accountable for your actions and your performance.
• You can build effective working relationships with a wide range of stakeholders, including senior analytical managers.
• You have a positive and analytical approach to problem solving.

Essential Criteria

• Strong knowledge of how to apply analytical, insight and statistical skills and methodologies (e.g. Quantitative, Qualitative, Surveys, Evaluation, Monitoring and Reporting) to business objectives to provide value.
• Proven experience of a leadership role in an Analysis & Insight Team.
• Evidence of working in complex organisations to be familiar with deriving value from data and analytics on a significant scale.
• Strong leadership and management skills and experience.
• An ability to develop team members, with the experience of growing skillsets in their teams.
• An ability to plan and prioritise competing demands for work.
• Excellent communication and presenting skills, able to convey detail and technical information such that it resonates with key stakeholder and ability to sensitively tailor messages to various audiences without compromising the key points.
• Strong stakeholder management skills built on a foundation of trust and professionalism.
• Awareness of the wider context of organisational objectives and an understanding of how these could impact on analytical work.
  

Desirable Criteria

• Experience of working in public sector/not for profit organisations and the priorities and drivers for success.
• Previous development of strategies in the data and analytics field and its implementation.
• Experience in continuous improvement techniques.
  

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

As part of the application process, you will be asked to complete an anonymised CV, a 750-word Personal Statement and the specified behaviour - Communicating and Influencing. 

Further details around what this will entail are listed on the application form.

Your CV is for information purposes only and will not be scored.

Your Personal Statement should be used to describe how your experience matches the role and responsibilities outlined in the job description and how you meet  the essential and desirable criteria outlined, providing evidence where possible.

Sift

In the event of a large number of applications being received an initial sift will be carried out against the Personal Statement.

At full sift the behaviour statement, and your Personal Statement will be assessed, with the successful candidates being invited to interview. 

Interview

During the interview, you will be asked questions relating to your experience of leading and managing change through analytics and how you would achieve driving higher standards across analytics functions. You will be asked questions on the three behaviours listed to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interviews will be face to face and take place in Nottingham on the 11th March. 

A reserve list may be held for a period of up to 6 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 

Locations 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks 

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 339913 & vacancy closing date 23/02/24. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.