Head of Operational Procedures and Information Management
Maritime and Coastguard Agency
About the job
Job summary
Are you an innovative individual with significant management experience?
Have you got experience in operational procedure design?
Do you have outstanding interpersonal and stakeholder management skills?
If so, we are looking for a Head of Operational Procedures and Information Management to join us at the Maritime and Coastguard Agency (MCA) and we'd love to hear from you!
The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
Safer lives. Safer Ships. Cleaner Seas.
Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.
We welcome applications from all communities, and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.
Job description
A the Head of Operational Procedures and Information Management , it will be your responsibility to lead the HMCG Procedure and Information management Team and provide oversight of the production, publication and overview of all operational agreements and procedures for HMCG. This includes key critical areas of the business, specifically, maritime, coastal, and aviation. Ensuring that procedures are fit for purpose and meet both national and international requirements.
In addition you will oversee projects within team, ensuring appropriate governance arrangements to support the project, identifying risks and mitigating action and reporting on progress to senior managers and stakeholders.
This is a fantastic opportunity for a passionate and professional individual to join our team at the MCA. You will have the opportunity to influence how HM Coastguard is going to operate by being heavily involved in the research, planning and preparation of process and procedures that is provided to the decision makers. You will have the opportunity to explore new ways of working and communicate process to a variety of stakeholders to ensure key messages are not only delivered but understood.
Your responsibilities include but are not limited to:
- Accountable for the strategic development and management of HMCG operational procedures to ensure they are relevant, current, and compliant with relevant legislation, international guidance, organisational objectives and the HMCG business plan.
- Accountable for the strategic delivery of the content management system of the Coastguard Information Portal (CIP) and CRSONLINE for the Coastal Rescue Service Website and other web platforms, providing access to operational procedures which are accurate, consistent and comprehensive whilst maintaining accurate documentation of version control.
- Collaborate with staff in HMCG Operations, Department for Transport (DfT), other Government Departments and industry, to develop a comprehensive set of operational procedures covering all aspects of HMCG aviation, coastal, maritime Search and Rescue and Offshore renewable energy.
- Provide advice to HMCG senior leadership team on matters relating to the development, maintenance and governance of HMCG procedures and Information.
For further information about the role and responsibilities, please see the attached role profile.
Person specification
About You
To be successful in this role, you will need to have demonstrable experience in operational procedure design and a working knowledge of ISO 9001-2015.
You will have previous experience of working in emergency response operations at tactical and strategic levels and or knowledge of the maritime industry sector.
Building brilliant working relationship quickly comes like second nature to you, including excellent interpersonal skills, with the ability to communicate effectively with senior external stakeholders.
Additional Information
This role will be based in the Southampton HQ (or relevant office). MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work.
The expectation is that you will spend a minimum 60% of your working time based at your principal workplace or out on official business. Details of the arrangement will be discussed further with your line manager.
The role holder will be expected to participate in ongoing continuous professional development, and this may require spending time away from home and the workplace.
The role holder will be required to undertake travel nationally and internationally to represent the MCA and/or the UK. However notice will be given prior to travel.
About Operational Delivery Profession (ODP)
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
Click here to get a copy of the MCA Staff Benefits Brochure
Find out what it's like to work at the Maritime and Coastguard Agency
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How to Apply
CV and Personal Statement:
Within your CV and Personal Statement please demonstrate your knowledge and experience of:
- Operational procedure design and a working knowledge of ISO 9001-2015.
- Emergency response operations at tactical and strategic levels and or knowledge of the maritime industry sector.
- Stakeholder management and interpersonal skills appropriate to effective interaction with senior external stakeholders including senior civil servants, ministers and state representatives and dignitaries.
Your Personal Statement will be limited to a maximum of 1,000 words.
It is essential when submitting your Personal Statement that you provide as much detail as possible, and utilise the full word count given, against the essential criteria outlined above as this will be used in conjunction with your CV to assess candidate suitability to move to the next round in the recruitment process.
Sift and Interview Dates:
The sift is due to take place from 25th April 2024.
Interviews/assessments are likely to be held from 7th May 2024.
This interview could be conducted online via Teams or face to face at one of our offices. Further details will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- An interview.
- A presentation.
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.