About the job

Job summary

Join Our Team at Ofgem: Head of Data & AI Literacy

At Ofgem, we’re on a mission to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. As we accelerate the transition to Net Zero and a carbon-neutral energy system, we’re looking for a passionate Head of Data & AI Literacy to play a pivotal role in our digital transformation.

As the Head of Data & AI Literacy, you’ll be at the forefront of fostering a deep understanding of data and artificial intelligence across our organization. Your mission goes beyond technology—it’s about empowering teams with the knowledge and skills needed to harness data effectively.

What will you be doing?

1. Enabling AI Adoption:

• Accelerate the safe adoption of Artificial Intelligence (AI) capabilities within Ofgem.
• Enable AI features within existing products (like CoPilot within Microsoft Office tools).
• Develop Ofgem’s own Machine Learning and AI models using Ofgem data within our Data Science team.

1. Understanding Evolving Needs:

• Work closely with staff across Ofgem to understand their evolving needs.
• Find solutions and capabilities that align with these needs, collaborating across Data and Technology teams.

1. Guidelines and Training:

• Lead the production of training materials and guidelines for safe and appropriate AI and data usage by staff.
• Ensure informed decisions and actions regarding AI and data.

1. Strategic Roadmap:

• Collaborate with the Chief Data & AI Officer, Head of Data Governance, and Head of Data Science.
• Set a roadmap for transformation initiatives related to AI and Data Improvement.
• Align Ofgem’s AI and data journey with organizational goals.

1. Delivery and Implementation:

• Work alongside the Senior Data Business Partner and Technology application teams.
• Bridge the gap between strategy and execution, ensuring successful implementation.

• Educate Ofgem Staff: Explain the capabilities of Data and AI, emphasizing their value across various use cases. Help colleagues understand how these methods can address real-world challenges

We thrive on inclusivity and diversity at Ofgem, fostering a delivery-oriented environment that encourages collaborative efforts across a spectrum of professions and disciplines. Here, diversity is celebrated, innovation is nurtured, and creativity flourishes, making it an ideal space for you to excel and contribute.

Join us in driving Ofgem’s AI literacy and making informed, impactful use of AI across the organisation! 

Job description

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply.  We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve.  Whatever your role, you’ll be playing your part in creating new energy solutions that are gret for customers, and great for the environment.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Purpose

• Lead multi-disciplinary teams in a specific work area in the context of operating in a Professions and Flexible Resourcing model.
• Plan, oversee and deliver a set of work deliverables on time and to a high standard through effective project management and support of multidisciplinary team members.
• Provide inclusive team leadership by supporting and developing team members and demonstrating commitment to Ofgem values.

Key Responsibilities:

Delivery of set of team deliverables, and managing and co-ordinating successful outcomes across team members and collaborating teams

• Sets clear and transparent work objectives, milestones and success metrics at team and individual level to oversee and co-ordinate successful team outcomes.

• Collaborates closely with other teams to manage interdependencies, risks and resourcing to support portfolio delivery.

• Jointly responsible with the PDL on welfare and pastoral care of all colleagues.

• Demonstrates effective diversity and inclusive team management within their team and the wider organisation.
• Enabling AI Adoption: You will accelerate the safe adoption of Artificial Intelligence (AI) capabilities and features within Ofgem. This involves enabling AI features within existing products (such as CoPilot within Microsoft Office tools) and developing Ofgem’s own Machine Learning and AI models using Ofgem data within our Data Science team.
• Understanding Evolving Needs: As a business-facing role, you will work closely with staff across Ofgem to understand their evolving needs. Your goal is to find the right solutions and capabilities that align with these needs, collaborating across Data and Technology teams.
• Guidelines and Training: You will lead the production of training materials and guidelines for safe and appropriate AI and data usage by staff.Knowing when and how to use AI and data appropriately is crucial to ensure correct and informed decisions and actions.
• Strategic Roadmap:Collaborating with the Chief Data & AI Officer, Head of Data Governance, and Head of Data Science, you will set a roadmap for transformation initiatives related to Artificial Intelligence and Data Improvement. This roadmap will guide Ofgem’s AI and data journey, ensuring alignment with organizational goals.
• Delivery and Implementation: Working alongside the Senior Data Business Partner and Technology application teams, you will drive these AI and data capabilities.  Your role bridges the gap between strategy and execution, ensuring successful implementation.

Your expertise will drive Ofgem’s AI literacy, making informed and impactful use of AI across the organisation.

Key Outputs and Deliverables

• Educate Ofgem Staff: Explain the capabilities of Data and AI to Ofgem staff, emphasizing their value across various use cases. Help them understand how these methods can address organisational needs.
• Opportunity Portfolio: Create a portfolio of opportunities within Ofgem that can benefit from AI capabilities. Identify areas where AI can make a positive impact.
• Prioritisation Roadmap: Work with the Data Business Partner to prioritise these opportunities based on their value, criticality, and cost/speed of delivery. Develop a roadmap that outlines the sequence of implementation.
• Ethical Frameworks: Working with the Head of Data Governance, develop AI and Data ethics frameworks specific to Ofgem. These frameworks should guide how we scope, assess, test, deliver, and use AI capabilities appropriately. Provide practical advice and guidance tailored to different areas within Ofgem, including content for the Executive Committee.
• Collaboration: Collaborate closely with Data Science, Architecture, and Technology teams at Ofgem. Work together to deliver AI and data capabilities and models that align with organisational goals.
• Advocacy and Leadership: Promote the use of AI and Data capabilities and models among Ofgem staff and the leadership team. Champion the adoption of data-driven solutions.
• Community Building: Foster communities of practice around AI and Data within Ofgem and across the civil service. Share knowledge, encourage the use of delivered capabilities, and elevate ambition levels.

Setting-up and leading high-performing team based on effective resource management, ongoing support and professional

• Manages effective and inclusive team resourcing and staff onboarding through close engagement with relevant Deputy Director, Workstream Managers, Heads of Professions, PDLs and HR Staffers to ensure best talent match to work needs.

• Helps team members deliver by building supportive, inclusive team environment based on trust-based relationships, transparency and inclusivity.

• Takes ownership for own and team members’ professional development by:

-         Providing ongoing coaching and identification of development opportunities in regular performance conversations.

-         Supporting team member’s performance evaluation through honest, fair, high quality 360 degree feedback to PDLs.

 

Person specification

• Understanding of data literacy, data science, artificial intelligence. Must be able to explain these topics to a non-technical audience (LEAD)
• Experience of working in a complex environment, acting as an internal expert, advising senior leaders on strategic needs. (LEAD)
• Experience in creating data and AI literacy programs, both within formal education and as part of lifelong learning initiatives, is desirable.
• Excellent communication and presentation skills.
• Proven record in project and portfolio
• Extensive experience working collaboratively with diverse colleagues. 

Benefits

Alongside your salary of £58,520, OFGEM contributes £15,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your personal statement, how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.