About the job

Job summary

We have an exciting opportunity for a Head of Accounts Receivable to join our Finance Team.  You will lead the Accounts Receivable function ensuring the efficient collection of HMLR income and provide excellent customer service to both our internal and external stakeholders.

You will be the expert for ensuring effective organisation wide procedures and policies are in place for the end-to-end order to cash function. You will work with your team to ensure effective procedures and policies are in place, and lead on continuous improvement of existing processes.

You will join our Finance Community where we share experiences and practices, seek support and raise opportunities for development opportunities and host regular conferences. We feed into the cross-government Finance Networks and there are many opportunities to network and learn.

Job description

You will confidently lead the accounts receivable team and processes to ensure that fee income is collected in a timely manner and correctly accounted for.

You will lead and monitor the end-to-end Order to Cash function to ensure best practice performance levels are maintained by preparing, developing and monitoring key metrics for the team and departments, and actively seek opportunities for system and process improvements.

You will be responsible for the maintenance of process and policy documentation for the end-to-end Order to Cash function, ensuring policies are adhered to by the finance function and wider business. This will involve identification of key risks and the ensuring appropriate mitigations are put in place and communicated with key stakeholders.

You will ensure your team is appropriately trained, developed and upskilled on processes and systems, whilst also providing training and support to the wider business as required.

You will be the subject matter expert, providing technical expertise and advice to the wider organisation. You will work with internal and external stakeholders to deliver improvements across accounts receivable and customer areas, promoting a culture of excellent customer service.

For full details, please see the attached Candidate Pack.

Person specification

To be successful in the role, you will have knowledge of order to cash system design and development and be IT literate with a good working knowledge of Excel.

You will have experience of accounts receivable systems and processes including demonstrable experience of implementing process improvements.

Your experience will include managing a customer facing team developing and maintaining customer service standards and reporting against these.

You will have a proven background managing an Accounts Receivable Team including ensuring that processes and procedures are followed and understood, overseeing the work of others, coaching, training and developing team members, along with experience using Oracle Fusion, or a similar Enterprise Resource Planning (ERP) system .

Where an individual taking up the responsibility will be based in our Swansea Office, the ability to speak Welsh is desirable.

Benefits

Alongside your salary of £41,887, HM Land Registry contributes £11,309 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

Please copy and paste your CV onto the online application form, detailing your qualifications, work history and previous experience/skills.  Please ensure your CV covers the Essential Experience criteria listed in the Candidate Pack.

You will then be asked to complete a 250 word technical box which should be used to demonstrate how you meet the essential technical criteria as follows:

• Knowledge of order to cash system design and development
• IT literacy including good working knowledge of Excel

The Personal Statement section (in no more than 500 words) should be used to outline your skills and experience for the role and detail how you meet the essential experience criteria listed in the Candidate Pack. Please section your statement with headings to match the criteria:

• Experience of accounts receivable systems and processes
• Experience of managing a customer facing team
• Proven background in managing an Accounts Receivable Team
• Experience using Oracle Fusion, or a similar ERP system

In the event of a high volume of applications, the panel may pre-sift on your CV using the Lead Experience criteria:

• Experience of accounts receivable systems and processes including demonstrable experience of implementing process improvements.
• Experience of managing a customer facing team developing and maintaining customer service standards and reporting against these

The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual, blended interview.   

The blended interview will test the experience and behaviours listed in the above job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.

You should ensure you read the attached Candidate Pack fully before submitting an application.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

HM Land Registry is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

If you would like further information about the use of your personal data, please click on the link below:

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.