About the job

Job summary

The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It will provide corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).

Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.

 

Our Inclusive Environment

 

We are building an inclusive culture to make the Department a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.

 

We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive.

 

We actively welcome applications from anyone who shares our commitment to inclusion. We will fully support candidates with a disability or long-term condition who require adjustments in our recruitment process.

 

Find Out More

 

We regularly run events where you can find out more about the department and tips for the application process. You can sign up for upcoming events here: https://www.tickettailor.com/events/departmentforenergysecurityandnetzero?

 

You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/

Job description

Would you like to come and join a committed and friendly service management team?

The Service Management Team sits within Technology and Architecture, part of ICS Digital. The Service Management Team is at the sharp end of delivering performance, reliable, and responsive end user compute services to over 15,000 users. Our customers are; Department for Energy Security and Net Zero; Department for Science, Innovation and Technology; Department for Business and Trade; and; some of their Arm’s Length Bodies. Our customers are geographically spread across the United Kingdom.  This role is based in London where most of our customers are based and from where our hardware assets are centrally managed and dispatched.

The Service Management team delivers responsive incident, problem, change, asset, request, knowledge, and communication services, collaborating with a seamless mix of in-house and outsourced 1st, 2nd and 3rd line application and technology support specialists.

Initially you will be the lead Hardware Asset Manager within the IT Service Management team consisting of 6 people. As a team we collaborate, support, and provide cover for each other, so there is lots of opportunity to increase experience across Service Management disciplines to further your career.

As the Hardware Asset Manager, you will ensure that our Laptop and Mobile devices are effectively managed through the complete Asset Management Lifecycle. Your goal will be to ensure that we get the most value from our hardware assets by managing our asset handling processes and ensuring that our records of 30,000+ Hardware Assets – with a total value of more than £35m – are managed to a consistently high standard.

Read more about Digital on https://beisdigital.blog.gov.uk and find us on YouTube: https://www.youtube.com/watch?v=DkNdJJem13o

Person specification

1. Importing asset information into the IT Service Management database and monitoring interfaces with device management platforms to ensure they are working correctly and updating asset information accurately.

2. Owning the Asset Management handling processes and supervising the asset handling work of; Build Room; JML (Joiners, Movers and Leavers); Tech Bar; Service Desk; and; Technical Support teams. This will involve proactive monitoring using the IT Service Management toolset, overseeing the work of teams, monitoring progress, providing feedback, coaching, running training sessions and applying appropriate interventions to ensure that hardware asset information is accurate.

3. Be the lead subject matter expert on; how asset handling processes and technology work together; hardware asset handling standards including ITIL and BSI 55002; responding to asset related enquiries from individuals and senior customer stakeholders; and the impact that projects and initiatives will have on current processes and policy.

4. Manage the IT Asset Management mailbox by being aware of, interpreting and applying the Asset Management and related HR policies when responding to customers individually and at a corporate level. This will also involve ensuring that customer facing information is accurate and maintained in line with current asset handling processes, policy and related policies.

5. Provide standard and non-standard timely and accurate hardware asset related reports to senior stakeholders using the IT Service Management toolset and a range of Excel skills (LOOKUPS, Data Models and Pivot Tables) to provide meaning, interpretation, and extrapolation of data to support; recommendations and decision making, asset related projects, Freedom Of Information requests, senior customer and stakeholder enquiries and audits and operational monitoring.

6. Lead on formal asset-related audits, and chasing Leavers to return hardware assets before making recommendations to charge Directorates for their non-return. This will involve capturing and presenting data, investigating and responding to identified anomalies and communicating and presenting information accurately.

Skills and experience

Essential

• Excellent written and verbal communication and stakeholder management skills.
  
• Demonstrable experience of working within a service management function and a good understanding of broader IT service management functions and ITIL processes / practises.
  
• Experience of monitoring workloads, detecting issues, and leading interventions to keep work on track and to standards.
  
• Demonstrated ability working with and combining large datasets using Excel data analysis functions like Pivot tables, VLOOKUP to develop relevant reports, interpret data, make decisions, and convey important insight and recommendations to improve service delivery.
  
• Good problem-solving skills including gathering and validating evidence, evaluating options and making sound evidence-based decisions and recommendations.
  
• Well organised and able to quickly evaluate, prioritise and respond to operational issues and service improvement initiatives.
  

Desirable:

• Previous experience of working with ServiceNow to develop reports, interpret data and monitor workloads.
  
• Proven ability working with ServiceNow to develop relevant reports, interpret data, make decisions, and convey substantial insight and recommendations to improve service delivery.
  
  

It is unusual that all candidates will meet all the desirable criteria. If your skills and experience look slightly different from what we have identified and you think you can bring value to the Hardware Asset Manager role and the team, we strongly encourage you to apply. We'd love to hear from you!

Benefits

Alongside your salary of £34,410, Department for Energy Security & Net Zero contributes £9,290 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Please use your personal statement (in no more than 750 words) to explain how you meet the requirements for this role.based on the criteria in the job description.

Applications will be sifted on CV and Personal Statement.

In the event of a large number of applicants, applications will be sifted on personal statement.

Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The interview will consist of behaviour and strength based questions.

Sift and interview dates

Expected Timeline subject to change

Sift dates: w/c 19/02/24

Interview dates: w/c 04/03/24

Interview Location: MS Teams.

Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Further Information

Reasonable Adjustment

We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.

We fully support adjustments throughout our recruitment process and we encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.

We do not have an exhaustive list of adjustments that we support but just some examples include additional time to complete your application form, behaviour questions up to 72 hours prior to interview and having extra time at interview. 

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to the Department for Energy, Security and Net Zero  from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility https://www.childcarechoices.gov.uk

DESNZ does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home). 

DESNZ cannot offer Visa sponsorship to candidates through this campaign. DESNZ holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.