About the job

Job summary

This position is based Nationally

Job description

JOB TITLE – Governance and Standards Manager

Grade: HEO

About the Parole Board:

The Parole Board is an independent court-like body that is responsible for carrying out risk assessments of prisoners to determine whether they can be safely released into the community. We do that with great care and public protection is our top priority.

All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release. Not all decisions Members make are popular, but they make these decisions fairly and objectively.

The Board is made up of about 200 members of secretariat staff based in our London Head Office and around the country, and approximately 300 Members who make decisions on risk and hold hearings at prisons around the country.

The Parole Board is an executive non-departmental public body, sponsored by the Ministry of Justice. Staff who work for the Parole Board Secretariat are Public Servants and not Civil Servants.

The Parole Board office is principally located in London but has staff and members around the country, and, for the purposes of organisational management and administration, it is not required to conduct business in Welsh. However, the Parole Board welcomes applications from candidates who speak Welsh and English as part of its commitment to treat both languages on a basis of equality in the conduct of public business and administration of justice in Wales, so far as is both appropriate and reasonable, and to reflect the community it serves. Recruitment campaigns will be conducted in English.

About the role:

The Governance and Standards Manager supports Parole Board Governance by managing lessons learned from the Review Committee, complaints and quality assurance activity creating a continuous learning environment.

Ensure member complaints are investigated thoroughly and replied to in a timely manner responding clearly to any issues raised and assessing conduct against the code of conduct.

Collate learning points from all Parole Board quality assurance processes and identify learning themes.

Manage the Parole Board Assurance Map ensuring all activity is monitored and reported.

Other tasks appropriate to the role assigned by the Head of Quality Assurance.

Provide secretariat support for the Parole Board Audit and Risk Committee including drafting minutes and co-ordinating actions.

Person specification:

You will be able to analyse information and identify trends in both quality assurance reviews and correspondence, identifying insight that can support decision making across policy, learning and development and operations to improve the way we work. You will have excellent communication skills and cost any proposals to ensure the impact on budget is understood.

Main Duties:

• Managing lessons learned from the Review Committee, complaints and quality assurance activity creating a continuous learning environment.
• Ensure member complaints are investigated thoroughly and replied to in a timely manner responding clearly to any issues raised and assessing conduct against the code of conduct.
• Collate learning points from all Parole Board quality assurance processes and identify learning themes.
• Manage the Parole Board Assurance Map ensuring all activity is monitored and reported.
• Other tasks appropriate to the role assigned by the Head of Quality Assurance.
• Provide secretariat support for the Parole Board Audit and Risk Committee including drafting minutes and co-ordinating actions.

It is essential that you have:

• Strong attention to detail.
• Planning and organisational skills.
• Experience of cross team working.
• Using digital tools to communicate with people.
• Ability to work well within a team.
• Ability to work autonomously and flexibly to deliver against a range of competing priorities, meet deadlines and deliver high quality outcomes.
• Excellent communications skills, both written and oral, and demonstrable ability to present information to diverse audiences in a clear, simple and engaging way.
• A strong track record of delivering results by building and maintaining productive working relationships with colleagues and stakeholders, navigating conflicting views and priorities to achieve objectives.

It is desirable that you have

• Prior experience of working on complaints.
• An understanding of the criminal justice system.

Testing Criteria Interview stage:

Any successful candidates at interview stage will be move onto a blended interview against behaviours and strengths, the behaviours tested will be:

• Working together
• Communicating and influencing
• Managing a quality service

Selection process details:

This vacancy is using Success Profiles and will assess your Behaviours and Strengths.

For those successful applicants invited to interview will need to bring in photographic ID and two items which prove address dated within the last 3 months. Failure to do this may result in the successful applicant’s offer being withdrawn.

Feedback will only be provided if you attend an interview or assessment.

Security:

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check.

Virtual interviews:

Interviews will be conducted virtually. If you are successful and invited to a virtual interview, please see attached the ‘Candidate guide for virtual interviews’ document that will help you prepare.

If you have any issues with attending your virtual interview, please contact us regarding this. Please ensure the contact details you provide to us are up to date and correct, as if successful, all communication for your interview will be sent to you through the email address provided.

Reserve list:

The candidate who scored the highest during assessment will be offered the post. If there are multiple candidates that meet the benchmark for the position, they may be placed on a reserve list. Reserve lists will stay open for 12 months and we may contact you should the original appointment not accept.

You may also be contacted for other roles within the organisation or wider ALBs that has a sufficiently similar assessment criteria and desired skill set. This could also include roles at a lower grade.

Please note that line managers do not have to hold a reserve list.

Benefits:

• A working environment that supports a range of flexible working options to enhance your work life balance
• Access to Learning and Development
• Opportunity to apply to suitable apprenticeship programs
• Access to development programs across the Civil Service
• A robust reward package, including staff discounts, cycle to work schemes and more
• A working culture which encourages inclusion and diversity
• Civil Service pension scheme
• Annual leave
• Public holidays

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £29,963, Parole Board contributes £8,119 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.