About the job

Job summary

In DHSC, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you’d like to work in, we’d love to hear from you.

The Communications Directorate at DHSC leads the conversation about health and care by engaging people through innovative communications, supporting improvements to the health of the nation and the running of the NHS.

We use digital channels to inform the public about our work which is a key part of our communications approach and the Digital Content team play an essential role in delivering content for GOV.UK that puts the user at the heart of our work.

The team delivers a wide range of content on GOV.UK including consultations, guidance and reports, ensuring it is always accessible and easy to understand for all audiences. They also produce content for internal audiences via the DHSC intranet – again making sure the material meets the needs of our users.

Job description

The GOV.UK Content Delivery Manager is responsible for supporting the Head of Digital Content to manage a team of content designers, looking after DHSC content published on GOV.UK as well our intranet.

As an experienced content designer, you will advise and support the team around content challenges and work with colleagues across the department to advocate for user centred, accessible content.

You will thrive managing a varied set of high-profile projects, helping the team’s content designers learn and develop.

You will work closely with colleagues across the Communications Directorate to agree publishing timescales and manage the team’s workload.

The Delivery Manager also acts as an important point of contact between the DHSC content designers and the Government Digital Service.

Key responsibilities:

• lead the triage of incoming content work according to the team’s priorities, delegating projects and identifying weekly work flow
• liaise with our stakeholders to understand their requirements, communicate timeframes and ensure their content meets GOV.UK best practice
• manage a team of 3 content designers supporting them with their professional development
• work closely with peers in the Government Digital Service and arm’s length bodies to ensure consistency in communications and develop synergies across departments
• liaise with external suppliers including coordination of freelance content design support and supporting wider colleagues across DHSC with design and content specifications
• act as an advocate of user centred design across DHSC, ensuring guidance is clear and in plain English

Person specification

The successful candidate will have experience of:

• managing content designers, resourcing (capacity management) and prioritising sizeable volume of work requests to a digital publishing service
• creating, improving, publishing, and managing high-quality, user-centred written content for GOV.UK
• working with a range of content requests and multiple stakeholders
• skilled in making complex language and processes easy to understand
• capable of using analytics, user feedback and user research to evaluate and improve services
• capable of building relationships with stakeholders to understand their goals and working with them to improve user journeys and content quality
• able to provide feedback to and mentor others to make sure they’re delivering quality work reviewing and improving processes

Benefits

Alongside your salary of £40,025, Department of Health and Social Care contributes £10,806 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete a CV and Statement of Suitability (750 word max).

Please use your Statement of Suitability to (in no more than 750 words) outline how you meet the key skills and experience required for the role as set out in the job advert.

Further details around what this will entail are listed on the application form.

Applications will be sifted on CV and Statement of Suitability.

At interview candidates will be assessed on Behaviours and Strengths.

Sift and Interview dates

Sift date: expected TBC

Interview date: expected TBC

Interview location: The interview will take place virtually via Microsoft Teams. Further details will be released to candidates who are successful at sift. 

The available interview slots will be released with the sift scores. 

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

• Contact Government Recruitment Service via dhscrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. 
• Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. 

Further Information

To find out more about working in the department please visit our page on the Civil Service Careers Website here and to find out more information on how to apply visit the Civil Service Careers Website here 

Please be aware that some travel may be required across the DHSC estate. 

Please note that applicants will require BPSS clearance.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to DHSC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

Terms and Conditions

Candidates should note that DHSC’s Terms and Conditions of employment changed from 1 October 2013. It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful. 

New Entrants to the Civil Service

New entrants appointed in grades AA to G6 will receive DHSC’s modernised terms and conditions:

• Annual Leave: 25 days on entry rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff
• Privilege Leave: 1 day - for the King’s birthday
• Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
• Occupational Sick Pay (OSP): one month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months’ full pay and five months’ half pay
• Mobility: Mobility clause in contracts allow staff to be mobile across the Civil Service
• Probation: 6 month probation period

Existing Civil Service staff transferring from another Government department, on either level transfer or promotion

All staff moving to DHSC will transfer onto DHSC’s modernised terms and conditions (as outlined above). 

Existing DHSC staff, appointed on either level transfer or promotion

If DHSC’s modernised terms and conditions are already held, the employee will retain those terms and conditions. If DHSC’s pre-modernised terms and conditions are held, the employee will transfer onto DHSC’s modernised terms and conditions (as outlined above).

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.