About the job

Job summary

The Digital, Data and Technology (DDaT) Profession Capability Framework categorisation is under the technical job family, and the role is defined as a Senior Infrastructure Engineer.

The Cabinet Office is undergoing a significant Digital Transformation.  Over the next three years we aspire to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards. For us to meet this ambition we are aiming to further improve the conditions, processes and expertise we have in place to be set up for success. This means we need to go much further and faster and strengthen the delivery of DDaT in government.

To support these ambitions we have established a new Chief Digital Information Office (CDIO) directorate for the Cabinet Office to build on existing strengths. The Cabinet Office CDIO directorate is based on six principles to:

• Build trust by stabilising services and getting the basics right.
• Be the gateway for all non-GDS digital, data and technology services delivered by Cabinet Office.
• Provide impeccable service to our users
• Drive digital, data and technology thought leadership
• Transform ways of working
• Build sustainable capabilities

The role is part of the Cabinet Office Digital Enterprise services team  which provides, maintains and supports the infrastructure, telephony, network, WiFi, end-user devices, cloud capability and software across the entire Cabinet Office estate. Our user base includes the Cabinet Office, Crown Commercial Services, Estates and Government Property Agency.

Job description

Reporting into the Cloud Operations Manager you will be part of a Google Administration team who manage the Google Workspace range of applications for the Cabinet Office (CO), totalling 10,500 accounts. You will act as a primary escalation point for the service desk, as a Google liaison and help the department to gain maximum benefit from the technology. You will help ensure that the domains are securely configured, accounts and updates are maintained and act as the Subject Matter Expert for the Google Workspace range of applications (Google drive, Gmail, Mailboxes etc.), along with any other cloud productivity suite tools. We possibly will be migrating to Microsoft. Microsoft skills would be a positive, however training will be provided for this.

Responsibilities

• Maintain regular contact with users to understand their needs and challenges and ensure continuous improvement of products and services.
• Ensure the integrity of the departments’ Google infrastructure both at domain and user level.
• Develop an effective partnership and act as an ambassador for Google Workspace, challenging the department and users where appropriate.
• Support business change activities, focussing on technology impacts.
• Keeping up to date with changes to Google Workspace and other products
• Act as Subject Matter Expert for escalation of Google related problems and changes from the service desk and business partners.
• Promote the service desk as the go to function for technology and digital related change, or problem rectification, ensuring they are engaged early and solutions are determined with input from them.
• Work with the Digital Records Management team in managing the AODocs document library.
• Work with the Project Delivery team in the migration of data and email into and out of the Google Workspace.
• Work with the Security and Freedom of Information to provide relevant support
• Creating documentation for new and existing applications, processes, training materials and service desk knowledge base.

Person specification

It's essential that you have 

• Experience in working as third line support in a busy IT support function.
• Experience in data migrations and migration tools
• Experience in using Google Apps Manager commands (GAM)
• Experience managing cloud and SaaS platforms including Google and Office 365.
• Experience in managing a Google Workspace domain, including third party tools.
• Experience in documentation management systems
• Understanding in administering video conferencing

It's desirable that you have: 

• Understanding of legislation pertaining to government and public sector data and IT security.
• Understanding of messaging protocols and email security.
• Confident in dealing with senior stakeholders and VIPs.
• Any experience with AD, MS Exchange and Sharepoint is highly beneficial
• Experience in managing and administering MS Sharepoint and Office 365.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance

Benefits

Alongside your salary of £40,850, Cabinet Office contributes £11,029 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

As part of your application you will be required to provide a CV setting out your career history and qualifications, highlighting specific responsibilities and achievements that are relevant for this role, together with reasons for any gaps within the last two years.

Your CV will be assessed against the essential criteria listed in the 'Person Specification' section of the job advert.

You will also be assessed on behaviours and technical skills at application stage.

Should you be successful at sift, you will be invited to attend an interview where you will be assessed on behaviours, technical skills and strengths.

Expected timeline (subject to change)

Expected sift date – WC 11/03/2024
Expected interview date/s – WC 25/03/2023
Interview location – Video Interview

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

• Contact Government Recruitment Service via menurecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. 
• Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Further information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting 

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

A reserve list will be held for a period of 3 months, from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.