About the job

Job summary

We are looking for a General Catering Assistant to join our Catering and Retail Services Office at House of Lords. This is a position where you provide the highest standard of food service and maintain the highest standard of cleanliness and tidiness, according to current health and food hygiene legislation, at all times.

This is an opportunity to work onsite at Parliament!

Job description

You’ll be accountable for/to:

• Serving customers and waiting staff with the correct food and beverage items as requested, exercising portion control and work closely with Line manager to achieve minimal wastage.
• Reacting quickly, efficiently and courteously to customer needs, and to the request of managers, displaying a high standard of customer care.
• To keep their areas of responsibility clean and tidy at all times & ensure that food production and storage areas, service counters, public & kitchen areas are kept hygienically clean.
• Cashier duties in the restaurant as required.
• Follow cleaning rotas as directed, clean tables, chairs, display counters and fridges as required and de-scale coffee machines, soup kettles as directed.
• Ensure adequate stock of service utensils, disposable packaging, crockery, and replenish food supplies by requisitions from stores as required.
• Clear dirty crockery, cutlery etc from public areas.
• Sweep & mop floors, clear spillages, disposal of rubbish and general waste into designated areas.

Person specification

What we’re looking for:

• Strong and confident communicator.
• Knowledge of a café style restaurant.
• Excellent customer service skills.
• Good knowledge of food hygiene, Health, and Safety regulations.

Benefits

Details of our employee benefits can be found at https://www.parliament.uk/mps-lords-and-offices/offices/lords/lordshro/employee-benefits/

What you’ll get in return:

• 30 days annual leave (increasing to 35 after one years’ service).
• Generous pension scheme.
• Discounts from well-known brands and retailers.
• Parliamentary health and wellbeing programme.
• The opportunity to witness history in the making!

Things you need to know

Selection process details

If you require any reasonable adjustments during the application process, please contact HLRecruitment@parliament.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.