About the job

Job summary

The Customer Experience and Service Delivery team aims to deliver a comfortable, safe and efficient environment for Members, their staff and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

Catering Services sit within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities within an agreed financial framework.

Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests’ requirements translates into our customer experience.

Job description

General catering assistants are required to work within the team supporting the Supervisors and Managers to ensure the smooth and effective running of the numerous food and beverage outlets within a busy Catering operation.

You will be responsible for providing a great guest experience while ensuring that all food and beverages displays are beautifully presented and replenished regularly, meeting all agreed customer and operational standards. Helping to ensure that the venue is kept to impeccable standards of cleanliness and free of litter.

Person specification

• Relevant café experience in a similar position with experience of a high standard of service in a high volume, high quality establishment.

• Proven experience of excellent customer service and an ability to apply this consistently when dealing with all types of customers at all levels and with diverse backgrounds.

• A high degree of flexibility and adaptability while upholding the values of equality, diversity and inclusion, able to work effectively in a busy environment

• Ability to work within a team actively helping and supporting others, able to make suggestions to improve current working procedures

Benefits

Alongside your salary of £25,957, House of Commons contributes £7,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Next Steps and Additional Information

• CV & Supporting Statement – If you would like to apply for this role, please submit your CV and Supporting Statement with a 500 word limit. 

More information on the role and the full criteria can be found in the Job Description. 

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.