About the job

Job summary

Have you got excellent organisational skills?

Do you enjoy working with people at all levels?

Are you forward thinking and enjoy solving problems?

This is a great opportunity to join DVSA’s operational accommodation team where you will help to ensure smooth delivery of our frontline services.

Job description

As frontline Support Officer you will supply essential equipment and support to Frontline staff across the Driver and Vehicle Standards Agency (DVSA).

The successful candidate will work as part of a team supporting Frontline staff in the delivery and administration of services and goods across our operational estate. This can include but is not limited to the purchasing of stationery, protective and corporate clothing, health and safety related goods, signage, translations and furniture. You will also work closely with others to organise and arrange estate changes, such as site refurbishments, relocations/openings and closures.

At all times there is a requirement to ensure best practice, value for money and financial efficiency. Such provisions will be in accordance with contracts and service level agreements.

Responsibilities include, but are not limited to:

• Provide tools and equipment to the frontline sites and colleagues of DVSA.
• Assist in the delivery of new testing facilities, relocations and closures ensuring that all necessary supplies, furniture, signage, and other service provisions are delivered in a timely manner.
  
• Purchase stationery, protective clothing and general goods and services using various IT systems and Electronic Payment Card Services in line with procurement guidelines.
  
• Process invoices on SAP and through SAP admin systems (or any other system in use or to be used) including making manual payments, out of scope payments and seeking single tender approvals.
  
• Raise purchase orders on the SAP system for all goods and services being purchased as necessary, including Goods Receipting appropriately and timeously.
  
• Ensure all purchasing, invoicing and goods receipting procedures are carried out appropriately to contribute to the Agency prompt payment target.
  
• Apply value for money and sustainable development guidelines in all cases of procurement.
  
• Maintain databases and reporting systems in relation to site information to ensure all details are accurate and up to date.
  

Liaise with various internal and external customers and suppliers.

For more information about the role and responsibilities please see the attached Candidate Pack. 

Person specification

About you

To thrive in this role, you will have a positive outlook with a pro-active can-do attitude.

Organisational skills are pivotal to this role, and you will have the ability to deliver against multiple objectives, effectively prioritising and maintaining the highest standards.

You are a confident person who listens and responds to requests in a positive manner but are not afraid to challenge where required. You enjoy building solid working relationships at all levels and with internal and external stakeholders.

You will be confident using Microsoft packages including Word, Excel, Outlook, Teams and SharePoint.

You work well with a team, but also have the ability to use your own initiative and can work unsupervised when required.

About Us 

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. 

 

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. 

We’re working hard to:  

• Make roads safer
• Improve services for our customers
• Make road transport greener and healthier
• Harness the potential of technology and data
• Grow and level up the economy 

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website. 

Additional information

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 32 hours per week. During training full time hours will be required.

This role is based in Newcastle, your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this. 

There are plans for the office to move to another Newcastle City centre location within the next 12 months.

Benefits

• An environment with flexible working options where we encourage a great work-life balance
• Exceptional pension with an employer contribution of an average of 27%
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday 
• Latest IT and Tech devices 
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
• Wide range of discounts schemes on high street names
• Employee assistance program for health and wellbeing 
• Cycle to work scheme and Gym membership offers
• For more information see visit our careers page 

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide a CV and Personal Statement (1000 words). Please tailor your CV to demonstrate your suitability to the role and the essential criteria. For your Personal Statement, please provide detailed evidence of the following:

• When you have remained positive sharing a difficult or challenging message
• Your experience working with competing tasks and prioritise to ensure deadlines are met
• Your willingness to learn new skills

The sift is due to take place 31st July to 5th August 2024.

Interviews are likely to be held week commencing 19th August 2024.

The interviews will be held in our Newcastle office, details of which will be provided to you should you be selected for interview.  

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates. 

If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events. 

You’re encouraged to become familiar with the candidate pack attached, as you may be assessed against any of the criteria recorded within. 

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. 

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

You can read more about Success Profiles here. 

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.