About the job

Job summary

Please refer to Job Description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Ministry of Justice

HM Courts and Tribunal Services

Job role: Facilities Manager - Midlands

Grade: Higher Executive Officer (HEO)

Location: Flexible but there will need to be regular travel throughout your specified region.

Appointment term: Permanent

About us:

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role:

An exciting and fresh opportunity awaits you as you become a part of our dynamic and welcoming team within the HMCTS Property Directorate. The Facilities Manager is responsible for managing Property and Facilities Management (FM) related activities for a specified area. You will be the primary point of contact for courts and the service providers through term-contract arrangements, assisting with access as well as managing the performance on site.

You will support the Area Facilities Manager with the monitoring and supervision of day-to-day provision, maintenance and improvement requirements for all property and FM within the region as defined within the HMCTS Estate.

You will also be responsible for day-to-day stakeholder engagement in regard to the localised area of responsibility, ensuring that the property and FM services are statutorily compliant through proper inspection& maintenance.

The day-to-day management of HMCTS properties and FM services in a specified area, ensuring they are fit for purpose and provide a safe operating environment. You will also be responsible for the day-to-day management of the TFM contract.

Your role as the Facilities Manager encompasses several key aspects:

• Be visible to staff and internal stakeholders and regularly undertake activities to engage and build trust with people involved in priority areas.
• Give clarity and clear explanations on Facilities Management issues, escalating any issues that can’t be dealt with to the Area Facilities Manager.
• Confidently engage with internal stakeholders and colleagues at all levels.
• Take day-to-day responsibility for understanding and management of the external service partner FM provision, Total Facilities Management (TFM), in the region and managing the performance issues effectively.
• An understanding of the contract framework in terms of scope of services, specifications, service level agreements and contract management outputs.

What are we looking for:

The ideal candidate for this position should possess a demonstrable track record in Facilities Management, demonstrating:

Essential Skills

• Strong communication skills. The role requires constant dialogue with your customers, and you will be able to explain key contract processes and expectations as well as explanations of issues to an audience without technical understanding.
• Proven experience working with customers and multiple stakeholders to deliver excellent levels of customer service. You will be able to provide examples in previous experience which demonstrates your exceptional people skills. You will build relationships with your customers and supplier staff that strikes a balance between holding our partners to account and a personable approach that ensures we work as a collective to improve standards, avoiding a purely combative approach.
• Proficient using MS Office, Teams, Word, Excel, and Outlook software. You will be responding to many daily enquiries by email and will be confident of writing in a formal manner, occasionally to senior audiences.
• Base level understanding of Fire Safety, Security and Health & Safety.
• Experience of working within defined policies and procedures for example financial constraints.

Further details:

To enable you apply for this role, you must hold a full UK Driving License. The nature of the Facilities Management role in the Midlands means that you must possess a valid entitlement to drive unsupervised in the UK, at the point of commencement of your duties. Remuneration will be applied in line with organisational policies. Once you have passed your 6-month probation period you will be eligible to apply for a vehicle under our corporate leasing scheme.

The successful candidate will have the opportunity to discuss and agree their preferred base location with their line manager at onboarding stage.

Proud to Serve. Proud to keep justice going.

Please refer to the attached role profile the for a comprehensive overview of the role.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £32,827, HM Courts and Tribunals Service contributes £8,896 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.