About the job

Job summary

Facilities Management Apprentice

£19,372

Bristol

Get your career off to an unparalleled start.

Are you looking to explore an interesting sector with direct support from a close knit team? Are you keen to secure a qualification that will open doors to even more great opportunities? Then join the Office for Students (OfS) as an Apprentice with our friendly Facilities Management (FM) team.

As an independent regulator for the Higher Education sector in England, the OfS is an interesting place in which to learn and develop your skills. We are focused on ensuring the best possible outcomes for all students, and the FM team are at the heart of this work. Taking responsibility for the safe functioning of our campus and buildings, we enable the OfS to get on with the important job of delivering even better opportunities for England's students.

Job description

As an Apprentice with this team, you will often be the face of the OfS for staff and visitors to our Bristol site, taking on a variety of duties to ensure that our offices, facilities, and equipment are operating safely and effectively. From handling front-of-house services and setting up meeting rooms through to handling potential health and safety issues, you will learn from a team who are passionate about their work. While some maintenance activities will be planned, the team also work reactively, responding quickly to issues as they emerge. As such, every day will present you with a fascinating range of challenges, and you will have the scope to work closely with colleagues from all departments. Taking on a number of learning units that will cumulatively contribute to securing your qualification, you may also be required to complete Functional Skills in Maths and English.

As a fully-fledged member of our team, we will see to it that you are learning the type of transferable skills that will set you up for a great career. To make the most of this unique opportunity you will need to be open to developing exceptional customer service and communication skills, with the ability to engage with others through email, telephone, and face-to-face. As a problem solver who can identify when something needs to be done and react accordingly, you will be able to take directions and provide feedback. Crucially you will also be a team player who is friendly, personable and keen to respond to work requests. With good organisational and IT skills, you will be able to prioritise your own tasks, and you will have a basic level of numeracy and literacy.

We are keen to help you develop your skills and put you on a fascinating career trajectory. You will therefore find plenty of development opportunities with the scope for specialist training, plus a genuinely supportive workplace in which colleagues will really appreciate your input.

Person specification

Desired Skills

• Customer service - Build relationships with staff to provide assistance, within the role requirement, in a pleasant and helpful manner.
• Communication - Clear and effective exchange of information via email, telephone, messages, and face to face interactions. Communication also includes listening skills and the ability to follow directions and provide feedback.
• Problem solving - Identify when something needs to be done and react accordingly by applying suitable and actionable solutions.
• Teamwork - Working with team members to achieve departmental tasks and objectives by contributing unique skills and abilities.

Desired Personal Qualities

• Friendly and personable
• Responsive to work requests
• Ability to prioritise tasks

Desired Qualifications

• Basic literacy and numeracy
• Basic IT literacy

 

If you are ready to learn about the interesting opportunities available within Facilities Management, then we would be delighted to receive your application.

Please note that this role is fixed at 37 hours with a work pattern of Monday-Thursday 0900-1730 and Friday 0900-1700. The role does not have any remote working and is 100% office based.

Benefits

Alongside your salary of £19,372, Office for Students contributes £5,230 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Working for us

The OfS regulates the higher education sector on behalf of all students. We value diversity and the wealth of perspectives, experience, and ideas that it brings to our work, and we strive to embed equality of opportunity in everything we do.

We recruit based on fair and open competition and welcome applications from candidates regardless of age, disability, race and ethnicity, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex, sexual orientation and socio-economic background.

 

Closing date for applications: Sunday 11 February 2024

Interviews: week commencing Monday 19 February 2024

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.